Together, we help people, businesses, and society prosper in good times and be resilient in bad times. In return, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Flexible work arrangements and a hybrid work model Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): As part of our commitment to Win As A Team , we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long‑term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. We are currently looking for a Casualty Claims Adjuster II to join our team in Calgary or Edmonton, AB.

Effective

January 1, 2027, Alberta is transitioning to a new Care‑First auto insurance system. This significant change will introduce a no‑fault model, enhanced medical benefits, limitations on the right to sue following an accident, changes to the insurance rating system, and strict rate caps. During this transition, you will begin your role as a Casualty Claims Adjuster II , managing automobile bodily injury claims and supporting customers through complex and often stressful circumstances.

You will be responsible for investigating claims, making evidence‑based decisions, managing financial exposures, and delivering timely, fair outcomes. As part of your career development, you will receive additional training with the potential to transition to the Care First Team in late 2027 or early 2028 . In that role, you will continue to use your claims experience while applying a more health‑ and recovery‑focused approach to supporting injured customers.

This opportunity is well suited to an experienced casualty adjuster who is interested in developing expertise in accident perks, medical terminology, eligibility and entitlement determinations,



and customer‑centered recovery outcomes. As a Casualty Claims Adjuster II, you will: Investigate automobile bodily injury claims to support prompt, fair resolution. Use sound judgment to make independent decisions, assess risk, think critically, and prioritize effectively.

Review and analyze medical records, police reports, expert reports, and other relevant documentation. Represent the company in negotiations and settlements with third parties, claimants, and/or legal counsel. Manage claims through the litigation process, where required.

Maintain complete, accurate, and timely claim file documentation in accordance with company standards, policies, and guidelines. Evaluate settlement criteria and authorize payments in accordance with policy, legislation, authority levels, and best practices. Communicate professionally and empathetically with customers, brokers, service providers, lawyers, healthcare professionals, and other stakeholders.

Collaborate effectively with Claims Assignment, Collections, Underwriting, Appraisal, Legal, and other internal departments. Manage a high‑volume workload while maintaining quality, accuracy, service standards, and a sense of urgency. Support injured customers with a health- and recovery-focused approach rather than a purely transactional claims mindset.

Assess eligibility and entitlement using policy provisions, legislation, medical information, and available evidence. Apply analytical and evidence‑based decision‑making to accident benefits claims. Review medical information and use medical terminology to understand a claimant’s injuries, treatment needs, functional limitations, and recovery goals.

Help customers navigate complex and stressful situations while providing timely, respectful, and consistent support. Collaborate with healthcare providers, rehabilitation professionals, employers, legal representatives, and other stakeholders involved in the claimant’s recovery. Identify opportunities for early intervention and appropriate support while maintaining sound claim and financial management practices.





Continue developing your technical knowledge through training, coaching, feedback, and ongoing professional development. A minimum of two years of experience handling casualty claims , preferably involving automobile bodily injury. Post‑secondary education in a health‑related discipline, insurance, business, or a related field is an asset.

Experience working with medical terminology or in a healthcare, rehabilitation, disability, or medical setting is an asset. A customer focused approach, with the ability to communicate with empathy and professionalism in stressful situations. The ability to make well‑reasoned, evidence‑based decisions using medical, policy, and other claim‑related information.

A growth‑oriented attitude and openness to coaching, feedback, continued learning, and changing business processes. This role offers the opportunity to build on your casualty claims expertise while developing the skills required for Alberta’s evolving auto insurance environment. You will gain experience supporting customers through the transition to Care First and will be positioned to contribute to a team focused on timely decisions, compassionate service, recovery, and positive customer outcomes.

Successful candidates will be expected to participate in the training and development required to transition into the Care First Team in late 2027 or early 2028, subject to business and operational requirements. At Intact, our Value of respect is founded on seeing diversity as a strength. We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

Please note that Intact does not provide sponsorship or other support for immigration‑related matters including but not limited to employer‑specific closed work permits. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site. #

📌 Medical Claims Adjuster (Calgary)
🏢 Intact FC
📍 Calgary