Medical Office Assistant – Full time

Willow Clinic is a busy reproductive health clinic providing comprehensive contraception and abortion services. We are seeking a full-time Certified Medical Office Assistant (MOA) to join our team.

This is a junior-level position working closely with a supportive team of 12 staff members. We are looking for a motivated, compassionate, and dependable individual who is eager to learn, works well with others, and has an interest in reproductive and contraceptive health.

Position Overview The Medical Office Assistant will play an important role in supporting patients, healthcare providers, and administrative staff while ensuring the smooth and efficient operation of the clinic.

The ideal candidate will demonstrate:

- Strong organizational and time-management skills
- Excellent verbal and written English communication skills
- A compassionate and patient-centered approach
- Excellent computer and telephone skills
- Strong attention to detail and accuracy
- The ability to multitask and work effectively under pressure
- A positive attitude and ability to work collaboratively within a team
- The ability to learn quickly and work with minimal supervision
- A professional and well-presented demeanor
- A genuine interest in reproductive and contraceptive healthcare

Key Responsibilities
- Greet patients warmly and professionally while managing front-desk operations efficiently.
- Schedule and coordinate patient appointments using the MedAccess electronic medical record (EMR) system.
- Coordinate patient flow and support efficient clinic operations throughout the day.




- Maintain accurate and up-to-date patient records in accordance with privacy and confidentiality requirements.
- Operate a multi-line telephone system and respond professionally to patient inquiries, appointment requests, and general communications.
- Provide a high standard of customer service during patient check-in and check-out.
- Assist clinical staff with preparing examination rooms and maintaining appropriate medical supplies.
- Help maintain a clean, organized, and professional clinical environment.
- Perform administrative duties including data entry, filing, billing support, and other clerical responsibilities.
- Communicate and collaborate effectively with healthcare providers and other members of the clinic team.
- Perform additional administrative and clinical support duties as required.

Qualifications & Skills
- Medical Office Assistant certificate preferred.
- Previous experience working in a medical office is an asset.
- Experience with electronic medical record (EMR) systems, particularly MedAccess, is preferred.
- Excellent written and verbal English communication skills.
- Strong computer skills and the ability to learn new software quickly.
- Experience with multi-line telephone systems is an asset.
- Excellent organizational skills and attention to detail.




- Ability to multitask effectively in a busy, fast-paced healthcare environment.
- Strong interpersonal and communication skills.
- Professional, compassionate, and respectful approach when interacting with patients.
- Ability to work independently with minimal supervision while also contributing positively to a team setting.
- Reliable, adaptable, and willing to learn.

Work Schedule Monday to Friday: 8-hour shifts

Saturday shifts: May be required occasionally

Start Date: ASAP

Employment Type: Full-time

Work Location: In person

Compensation & Benefits

Starting Wage: $25–$26 per hour for the first three months, depending on experience.

Benefits are available after three months and include:

- Extended health care
- Disability insurance
- Life insurance
- RRSP matching

Why Join Us? This is an excellent opportunity for an enthusiastic Medical Office Assistant to develop their skills in a professional healthcare environment while making a meaningful contribution to patient care.

If you are compassionate, organized, quick to learn, comfortable in a fast-paced environment, and interested in reproductive and contraceptive health, we would like to hear from you.

Please submit a cover letter explaining why you believe you would be a strong fit for this position and our team.

For more information about our clinic and the services we provide, please visit willowclinic.ca

Pay: $25.00-$26.00 per hour

Expected hours: 37.5 per week

Benefits

- Employee assistance program
- Extended health care
- Life insurance

Work Location: In person

📌 Medical Office Assistant (Vancouver)
🏢 Willow Clinic
📍 Vancouver