Join Beneva's commitment to exceptional client service as a Member and Partner Experience Consultant. Transform insights into action to enhance member experiences. In this senior role, work alongside the Director of Customer Experience Performance. You will analyze TNR data, contributing vital insights to improve organizational strategies for member and partner engagement.

Your role will ensure the effective governance of the customer experience framework across all departments. Key Responsibilities:

- Analyze member voices to detect improvement areas
- Generate data-driven recommendations and reports
- Devise solutions to optimize customer-centric practices
- Measure initiatives' impact on member experience
- Collaborate across sectors to align experience governance

Requirements:

- Relevant university degree in marketing or analytics
- Minimum of seven years' related experience
- Knowledge of Qualtrics or similar systems
- Experience in insurance or financial service industries
- Advanced proficiency in French communication

Make a significant impact on enhancing Beneva’s member and partner experiences.

📌 Member and Partner Experience Consultant (Longueuil)
🏢 Beneva
📍 Longueuil