Cognizant seeks a Technical Analyst in Mississauga, Ontario, to optimize enterprise application performance. Ensure stability, manage incidents, and support a robust ITSM environment. As part of the Cloud Infrastructure and Security team, you will engage in Level 2 support for critical applications, address production incidents, and enhance service quality.
This onsite role requires four days a week in the office, allowing for a balanced work-life dynamic while tackling technical challenges and collaborating effectively with various teams. Key Responsibilities:
- Deliver Level 2 support for enterprise applications
- Monitor and analyze application performance metrics
- Manage ITSM processes including Incident Management
- Execute and troubleshoot jobs using ZEKE Scheduler
- Conduct analysis for recurring production issues
Requirements:
- Minimum 2 years supporting IBM Mainframe applications
- 2+ years using ZEKE Scheduler or automation tools
- Knowledge of ITSM processes
- Proficient in SQL for troubleshooting and analysis
- Robust analytical and teamwork skills
Bring your technical expertise and collaborative spirit to enhance enterprise applications in this vital role at Cognizant.