Job Overview

We are seeking a friendly and professional Concierge to join our team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming experience. This role involves managing guest inquiries, coordinating services, and maintaining a high standard of hospitality. Multilingual abilities and hotel experience are highly valued to enhance guest interactions and support diverse clientele.

Responsibilities

- Greet guests warmly and assist with check-in/check-out procedures
- Provide information about hotel amenities, local attractions, and services
- Handle guest requests efficiently and courteously via phone or in person
- Manage multi-line phone systems to answer inquiries and direct calls appropriately
- Coordinate with other departments to fulfill guest needs and resolve issues
- Maintain front desk operations,



including scheduling and administrative tasks
- Ensure guest satisfaction by delivering personalized services and support
- Uphold high standards of phone etiquette, professionalism, and hospitality at all times

Qualifications

- Proven experience in front desk or hospitality roles, preferably in a hotel setting
- Excellent customer service skills with a friendly demeanor
- Strong communication skills, including professional phone etiquette
- Ability to handle multi-line phone systems efficiently
- Knowledge of guest services procedures and hospitality industry standards
- Professional appearance and positive attitude with a commitment to guest satisfaction

Job Types: Full time, Permanent Pay: $18.50-$20.00 per hour

Work Location: In person

📌 Night Concierge 12:00:00AM (Vancouver)
🏢 Lion's Gate Building Maintenance
📍 Vancouver