The Branch Manager, Auto Insurance will be accountable for the success of the branch by ensuring all staff are equipped with the resources and knowledge needed to provide excellent customer service. The individual in this role will constantly think of new ways to motivate their staff, in turn boosting sales, clientele, and reputation in the community they serve. This role provides an opportunity to work closely with the Auto insurance leadership team to make an impact in people’s lives, both internally and externally.

This is an on-site role at the Parksville branch location. Occasional travel to regional offices may be required. BRANCH & AUTO INSURANCE MANAGEMENT Oversee day-to-day operations of the branch, ensuring alignment with industry regulations and internal policies.

Address branch client requests and complaints in a timely manner, engaging in the proper investigation, communication, and solutions, and using the feedback to action on positive changes to our client experience training. Monitor financial numbers of the branch, and work with leadership and branch supervisory team to develop, increase, and improve sales, retention, and market share. Track and analyze key performance indicators (KPIs) and sales, implementing improvement plans where necessary.

Work with other departmental managers on ad-hoc projects related to the strategic objectives of the Auto insurance department and/or company-wide initiatives. Stay up to date with industry standards, policies, and news, ensuring compliance with the applicable regulations. Liaise with other branches and insurance departments in the organization to ensure seamless operations and unified customer service experience.





Collaborate with other auto insurance managers and the senior leadership team to develop processes and workflows that optimize client service, efficiency, productivity, and customer satisfaction. PERSONNEL MANAGEMENT Lead, mentor, and develop a team of auto insurance professionals, fostering a culture of collaboration and continuous improvement. Provide the necessary tools, information, and knowledge to empower personnel to work effectively, serve customers, and uphold company objectives.

Prepare annual, monthly, and weekly plans and ensure clarity regarding everyone’s role towards achieving branch goals, with deadlines, monitoring of compliance, and deadline achievement (e.g. sales targets, referral targets, and client reviews). Fulfill supervisory responsibilities in alignment with organizational policies and relevant laws. This includes interviewing, hiring, and training employees; conducting performance appraisals; Level 2 BC General Insurance license.

A minimum of 4 years of experience in auto insurance. Previous experience in a leadership or management role is required. Exhibit proficiency in working within a team workplace and managing diverse tasks.

Strong organizational skills, attention to detail, and ability to manage workload effectively. Navacord is actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities.

We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. Internal equity to ensure fairness across the organization and region/location is also considered. #

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