Join OpenText as a Client Operations Program Manager to improve client journeys. Utilize feedback management expertise to transform insights into actionable strategies in a collaborative workplace. We are looking for a Client Operations Program Manager within the GTS Operations team.
Your expertise in managing feedback platforms will support client experience measurement programs. You will analyze client feedback and collaborate on strategies that drive business outcomes and enhance satisfaction. Key Responsibilities:
- Administer survey setup and data quality processes
- Create dashboards and reports for stakeholder insights
- Develop measurement strategies aligned with best practices
- Identify improvement opportunities from client feedback
- Communicate complex findings in a simplified way
Requirements:
- Bachelor’s degree in business or analytics
- Knowledge of Forsta or similar feedback systems
- Understanding of survey design and closed-loop processes
- Proficient in data analysis and reporting
- High attention to detail and organizational skills
Bring your passion for client experience and data insights to make an impact at OpenText.