Position Summary And Job Magnitude The Operations Manager is a portfolio-level, execution-focused role responsible for supporting consistent operational performance across multiple properties. This role operates as a field-facing extension of the General Manager and Assistant General Managers, translating operational priorities into disciplined execution, monitoring performance, and resolving cross-site issues that require coordination but not site-level ownership.

The Operations

Manager does not own full site accountability or P&L; outcomes. Instead, the role focuses on execution quality, consistency, and follow-through across assigned operational domains. This position is intentionally designed as a developmental feeder role into General Manager, providing exposure to portfolio operations, decision-making frameworks, and cross-functional leadership.

- Essential Functions and Basic Duties
- Embody the overall vision and direction for the residence operation;
- Monitor property performance against any identified goals to ensure that progress is being made, and that corrective action is taken if necessary;
- Analyzes and report on daily, monthly and annual performance indicators and industry trends where applicable;
- Ensure that all reporting employees adhere to company policies and procedures;
- Implement policy changes as they are released corporately;
- Ensure accurate documentation of employee records;
- Responsible for the recruitment, hiring, training and scheduling of staff;
- Oversee the tasks and functions the housekeeping and maintenance staff to maintain exceptional physical plant and cleanliness standards;
- Have thorough knowledge and practice of the building’s automated systems as necessary;
- Maintain relationships and service contracts with outside contractors;
- Develops capital plans and sourcing replacement components for systems that have reached the end of their operational life cycle;
- Responsible for managing and following the established operating budget;
- Approve, maintain and control all operational revenues and expenses;
- Ensure that all collection and control procedures are followed relating to accounts receivable;
- Ensure all month end reporting is accurate prior to submission to the finance office and on time;
- Manage the morale in the workplace by setting and demonstrating a strong business ethic for dealing with employees, suppliers and guests;
- Manage inventory and supplies for the residence operation;
- Meet regularly with staff/departments to facilitate resolution of issues and adherence to standards and completion of assigned tasks or required duties;
- Assist and be responsible where applicable for employee relations, including terminations, discipline, performance appraisals, etc.;




- Assist in developing and implementing new business strategies for creating or improving processes and procedures;
- Ensure that the safety, well-being, and concerns of all students are being met in a respectful and efficient manner;
- Participate in “on-call” responsibilities on evenings and weekends and responding to facility, student and guest emergency or crisis situations;

- Oversee any ancillary or other departments as required;
- Perform other duties as required.
- Key Duties and Responsibilities

Portfolio Operational Execution

- Support execution of operational priorities across multiple sites in alignment with GM and AGM direction.
- Monitor service delivery, unit readiness, and operational workflows across assigned properties.
- Identify execution gaps, inconsistencies, or bottlenecks and drive resolution in partnership with site teams.

Performance Monitoring &

- Issue Resolution

- Review operational performance indicators, service metrics, and execution trends across the portfolio.
- Surface risks, recurring issues, or emerging concerns to the AGM and GM with clear context.
- Coordinate corrective actions with site leaders, Facilities, Leasing, or Administrative Operations.

Cross-Site Coordination &

- Enablement

- Act as a connector across sites to ensure consistent application of standards and workflows.
- Support alignment between centralized functions and on-site execution.
- Assist with coordination during peak periods, transitions, or operational disruptions.

Renewal &

- Leasing Enablement (Support Role)

- Support leasing outcomes indirectly through unit readiness, service responsiveness, and operational coordination.
- Partner with Leasing and Facility Management to remove operational barriers impacting renewals or leasing velocity.
- Escalate leasing-related risks or dependencies to the AGM or GM as appropriate.

Systems Discipline &

- Execution Quality

- Reinforce accurate, timely execution within Entrata and EliseAI across supported sites.
- Identify patterns of system non-compliance or workflow breakdowns and support corrective action.
- Partner with Technology and Administrative Operations to support system adoption and process improvements.

Escalation &

- Decision Support

- Resolve operational issues within defined authority and execution scope.
- Escalate material risks, staffing gaps, or service failures to the AGM and GM promptly.




- Support decision-making by providing clear summaries, trade-offs, and execution status.

Continuous Improvement &

- Development

- Support implementation of operational improvements, pilots, and portfolio-wide initiatives.
- Capture lessons learned and execution insights to improve future performance.
- Actively develop leadership capability in preparation for progression into an General Manager role.

Systems &

- Tools Used

- Entrata –
- Property Management System supporting leasing, maintenance, inspections, resident accounts, and reporting
- EliseAI –
- Leasing and resident communication platform
- Business intelligence, reporting, and workflow tools
- Candidate Profile
- 4–6+ years of experience in property operations, facilities, or multi-site operational roles
- Strong execution mindset with the ability to coordinate across teams without direct authority
- Comfort operating across multiple sites and priorities simultaneously
- Demonstrated ability to identify issues, drive follow-through, and escalate appropriately
- Strong analytical, organizational, and communication skills
- Interest in growth toward General Manager responsibility
- Success Measures &
- Key Performance Indicators (KPIs)

Execution Consistency &

- Reliability

- Operational priorities are executed consistently across supported sites.
- Execution gaps or delays are identified early and addressed effectively.

Issue Resolution &

- Escalation

- Cross-site operational issues are resolved efficiently or escalated appropriately.
- Recurring issues decrease over time through improved coordination and follow-through.

Leasing &

- Renewal Enablement

- Operational execution supports leasing velocity and renewal outcomes.
- Unit readiness and service-related barriers impacting leasing are minimized.

System Discipline &

- Visibility

- 95%+ of monitored operational activity is accurately documented and visible in Entrata and/or EliseAI.
- Reporting supports informed decision-making by AGMs and GMs.

Development &

- Readiness

- Operations Manager demonstrates readiness for increased scope and responsibility.
- Feedback from GMs and AGMs reflects robust execution, judgment, and growth trajectory.
- Working Conditions

Hours per Week: Scheduled 44 hours per week (may need to work more as required)

Indoor/Outdoor: Indoor

Level of Interruption: High level of interruption

Stress Level: Moderate overall stress level (Peak stress levels from time to time)

Travel Outside of Location: High (Portfolio-wide property travel and support)

- Diversity &
- Accessibility

Campus Living Centres is committed to fostering an inclusive and diverse workplace. We are an equal opportunity employer and provide accommodations throughout the recruitment process upon request.

📌 Operations Manager - CLC (Waterloo)
🏢 Campus Living Centres
📍 Waterloo