If you are an excellent communicator who cares deeply about providing outstanding client service and creating a warm and welcoming environment, this is the place for you. We seek a part-time Medical Office Assistant with superior multi-tasking and computer skills to support our busy interdisciplinary healthcare team. The ideal candidate will have at least one year of experience in a healthcare office setting and a solid understanding of confidentiality and professional codes of conduct.

Candidates with experience using the Jane App and availability to work flexible shifts including Saturdays will be given preference.

Job Title:

Medical Office Administrative Assistant (part-time)

Location:

2309 McCallum Road, Abbotsford, BC

Role Summary:

The Medical Office Administrative Assistant works with high integrity, confidentiality, and professionalism. In collaboration with the clinic leadership team and following the clinic’s mission, vision, and values, they offer outstanding client care and service.

Administrative

Assistants ensure all clients accessing our services are provided with a consistent, qualified, and welcoming environment. They greet clients, manage client intake, answer incoming calls, schedule appointments for clients, and create and manage electronic health records. This role also includes accepting payment, balancing petty cash and performing other administrative duties as required, including but not limited to cleaning and stocking treatment rooms, doing clinic laundry and ordering supplies.

Key Responsibilities:

Administrative

- Maintains the overall flow of workplace operations




- Is the central point of contact for clients and practitioners in the clinic
- Answers incoming calls
- Enters client data, collects payments and issues receipts
- Enters and manages third-party insurance information
- Performs general office duties and provides administrative support
- Balances end-of-day receipts and petty cash

Client Service

- Provides callers with information about the clinic and its practitioners
- Calls or emails clients to remind them of appointments
- Facilitates communication with clients
- Assists practitioners with in-clinic cross-referrals and case notes

Clinic Support

- Responsible for minimizing cancelled appointments and vacancies within the appointment schedule
- Monitors maximum visit thresholds for ICBC clients
- Reminds practitioners to update treatment plans

Other duties as required, including going beyond the whenever necessary Required Knowledge, Attributes and Skills:

Knowledge

- Minimum of one year of experience in a healthcare or clinic environment
- Demonstrated experience providing customer service, resolving issues both in person and virtually
- Demonstrated experience working with individuals from a broad range of cultural and socio-economic backgrounds
- Solid understanding of confidentiality and other professional codes of conduct

Attributes





- Works well independently and in a team
- Self-motivated
- Cheerful, optimistic and positive disposition
- Polite and professional
- Genuine desire to help others
- Organized
- Resourceful
- Flexible

Skills

- Proficient with computers and a variety of software programs
- Excellent written and verbal communication
- Superior time management
- Meticulous attention to detail
- Confident problem solver

Desired Knowledge, Attributes and Skills:

Knowledge

- Post-secondary certificate, degree, or diploma in a relevant field (e.g., Medical Office Assistant, Business Administration)

Attributes

- Fun-loving and a little silly, but understands appropriate workplace behaviour

Skills

- Experience using Jane App
- Experience with third-party billing, including:
- Pacific Blue Cross
- Telus e-Health
- ICBC
- MSP
- Medavie
- WSBC
- WCB

Other

- Availability to work early mornings, evenings and Saturdays.

Job Types: Part time, Permanent Pay: $19.00-$21.00 per hour

Benefits

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- In office parking
- Paid time off
- Vision care

Ability to commute/relocate:
- Abbotsford, BC V2S 3N7: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Are you available to work Saturdays?
- Are you available for opening shifts starting at 7:30 am?
- Are you available for closing shifts ending at 7:30 pm?

Education:
- AEC / DEP or Skilled Trade Certificate (preferred)

Experience:
- Jane App: 1 year (preferred)

Work Location: In person

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