We are seeking a Service Redesign and Value Stream Consultant to assess and redesign end-to-end services across Commercial Banking. The role will focus on creating connected value streams across areas such as client onboarding, pricing-to-billing, and lending—improving the client experience while delivering measurable operational and financial value.
Client: Canadian Bank
Compensation: T4: $70-$80| IC:$85-$90 PER HOUR
Contract: 12 months +extension
Key Responsibilities
- Assess current-state services and processes across Commercial Banking.
- Map end-to-end value streams, identifying client pain points, bottlenecks, duplication, and gaps.
- Design future-state services that improve client experience, efficiency, scalability, and business outcomes.
- Develop and facilitate workshops with cross-functional business, operations, product, and technology teams.
- Professionally challenge existing processes and align stakeholders around redesigned ways of working.
- Define the value proposition, expected ROI, and success measures for redesign opportunities.
- Translate recommendations into actionable roadmaps and prioritized improvement initiatives.
Qualifications
- Experience in service redesign, value stream mapping, process engineering, or operational transformation.
- Commercial Banking or financial-services experience.
- Solid workshop facilitation and stakeholder-management skills.
- Ability to connect client-experience improvements to operational efficiency, risk reduction, and ROI.
- Experience developing current-state assessments, future-state designs, and transformation roadmaps.
📌 Process Engineer (Toronto)
🏢 Swoon
📍 Toronto
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