Lead the Product Support team at Pigment, the AI platform revolutionizing business planning from Toronto. Leverage your technical expertise to mentor specialists and enhance customer satisfaction in a hybrid work setting. As a Product Support Team Lead, you will mentor a group of experts, ensuring customers maximize their use of Pigment.

Your role involves setting performance standards, coaching team members, and fostering an inclusive team culture. As you tackle complex scenarios, you will collaborate cross-functionally to resolve issues and improve processes with the help of AI and automation tools. Key Responsibilities:

- Act as a mentor to Product Support Specialists
- Monitor performance and provide constructive feedback
- Foster a culture of knowledge sharing
- Guide team through complex investigations
- Implement process improvements leveraging technology

Requirements:

- 5+ years in SaaS technical support or related field
- Strong leadership and interpersonal skills
- Experience in prioritizing and making informed decisions
- Familiarity with AI and automation tools
- Proficient in English communication

Elevate customer support at Pigment by utilizing your leadership and technical skills to drive excellence.

📌 Product Support Lead at Pigment (Toronto)
🏢 Pigment
📍 Toronto