Brandt Tractor Ltd is currently seeking a Product Support Representative - Overnight Parts Support for our Regina, SK or Moncton, NB location.

This position is responsible for placing new customer Parts orders, following up on existing orders, confirming the availability of inventory and responding to pricing inquiries to support our network of branch locations that span from coast to coast. Brandt has a rigorous and comprehensive training program to provide support on products, terminology, and techniques necessary to succeed in this position. The ideal candidate will have experience using multiple web applications and programs and be able to quickly navigate through various systems while responding to incoming customer inquiries.

Fluency in both French and English is considered an asset, but not necessary.

This role is responsible for providing after-hours parts and on-call support, confirming inventory availability and coordinating emergency parts dispatch to Brandt’s extensive branch network.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand. For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

- Respond to parts pricing inquiries from customers through both phone,



email and text channels
- Accurately fulfill parts order requests from clients
- Provide availability of inventory and shipping times to customers
- Providing parts support and assistance for other Brandt field staff members
- Working with multiple vendors to provide the customers with various options to ensure their parts requests are satisfied

What We Look For

- Experienced multitasker able to navigate multiple systems at the same time
- Demonstrated ability to deliver the highest level of customer satisfaction
- Detail oriented to maintain the highest level of accuracy to ensure customer parts requests are handled quickly and accurately the first time
- Active listener able to understand customers through two-way engagement to respond to parts related requests and where needed provide recommendations and solutions
- Ability to work independently with minimal supervision
- Strong written and verbal communication skills
- Previous experience in the parts or parts related industry would be considered an asset
- Fluency in English is required.
- Fluency in French is considered an asset.
- Flexible overnight shift rotations and hours are available.

What We Offer

- Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
- Performance based monthly bonus
- Competitive hourly shift premium for overnight hours.
- Continuous Learning: through on-the-job training and educational opportunities.
- Opportunities for advancement within a growing company that values initiative and teamwork.
- Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
- Retirement savings programs: Pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as straightforward as that.

📌 Product Support Representative - Overnight Parts Support (Regina)
🏢 Brandt Group of Companies
📍 Regina