Join Prophix as the Customer Success Director and drive impactful change for finance teams globally. This leadership role requires strategic vision and a commitment to enhancing customer experiences. As the director, you will lead a diverse team dedicated to improving customer health scores and retention metrics.

You will be the key partner for customers post-implementation, ensuring they derive maximum value from Prophix solutions. Your collaboration across product and customer segments will help refine the customer journey and support growth strategies. Key Responsibilities:

- Lead and manage the global Customer Success team
- Drive Gross Revenue and Net Revenue Retention goals
- Develop scalable success programs and playbooks
- Oversee customer escalations and support strategic accounts
- Collaborate cross-functionally to enhance customer interactions Requirements:
- At least 7 years in Customer Success leadership
- Experience with GRR and NRR metrics
- Solid background in global success strategy execution
- Effective coaching and team management skills
- Proven ability to engage C-suite stakeholders Maintain high customer satisfaction and foster loyalty at Prophix as you lead this initiative.

📌 Prophix Customer Success Director Position (Toronto)
🏢 Prophix
📍 Toronto