Service New Brunswick

Quality Assurance Analyst

In-Service Competition – Pay Band 4

R85-2026/27-348 (17389)

Flexible location within New Brunswick

This is an In-Service (closed) job opportunity, meaning applications are only open to current GNB employees and registered EEO program members. For a list of Open competitions, please click here.

Service Recent Brunswick (SNB) is seeking an individual with Quality Assurance (QA) Analyst expertise to join the Technology Services Division in the Digital Solution Services unit. The Quality Assurance Analyst will join a new Agile team being established to support a strategic approach based on a common framework for portable, verifiable, and user-controlled credentials.

Working at Service New Brunswick is more than just a job — it’s an opportunity to build a meaningful career. Guided by our vision of "Elevating Service Excellence", our teams provide high-quality, innovative public services for customers with a focus on value for all New Brunswickers.

Known for our people-oriented workplace culture, we foster an environment where innovation, inclusivity, and teamwork are celebrated. We are proud to be recognized as one of Atlantic Canada's Top Employers for 2026!

What We Offer

At SNB, our people are at the heart of everything we do. We are:

- Human-Centered: We prioritize well-being and flexibility for our employees.
- Driven by Growth: We invest in your career development and career advancement.
- Celebrating Excellence: We recognize and reward outstanding contributions.
- United by Purpose: Every project you work on makes a real difference for New Brunswickers.
- Empowered to Decide: We trust our teams to make decisions and innovate boldly.

With offices and locations in most New Brunswick cities and a wide variety of positions and job roles, SNB offers unmatched opportunities for growth and impact, including an employee recognition program, a mentoring program, training & development opportunities, employee townhalls and ongoing leadership development.

SNB also offers a comprehensive employee benefits package.

Reporting to a Product Owner (PO), the QA Analyst ensures that software products are delivered as reliable and secure solutions to business problems and are aligned with business and legislative requirements. The role leads and strengthens quality assurance within the Agile product team by making extensive use of tools to automate test planning and execution, managing defects, reporting results, supporting establishment and use of standards and tools, and promoting continuous improvement across the software development lifecycle.

Your responsibilities will include but are not limited to:

- Defines "Definition of Done" (DoD) and Acceptance Criteria: Collaborates with the Product Owner to write testable user story acceptance criteria to ensure all team deliverables meet the agreed-upon criteria and DoD.
- Develops the Test Automation Strategy: Designs and maintains modular test automation frameworks to reduce manual regression testing,



with focus on automation of API layers and critical user workflows to expedite quality validation.
- Integrates Automation into CI/CD Pipelines: Embeds automated tests directly into the team's build pipelines that trigger smoke and regression test suites on code commits to give developers instant feedback.
- Continuous Test Maintenance and Refactoring: Updates automated scripts to keep pace with changing UI/UX elements and backend APIs.
- Conducts Exploratory and/or Edge-Case Manual Testing: Performs targeted, manual exploratory testing to uncover complex defects that automated test scripts cannot easily replicate.
- Defect Triaging and Agile Lifecycle Management: Logs and tracks product defects using Azure DevOps Services and collaborates with developers during daily stand-ups to investigate, fix, and verify defects quickly.
- Manages Test Data: Provisions and maintains realistic datasets needed for automated and manual test execution. This may involve use of virtualization tools to mock unavailable third-party APIs so testing is not blocked.
- Shifts Quality Left and Supports Team Upskilling: Advocates for a whole-team quality mindset by helping developers write stronger unit tests. Opens the automation repository to the entire Agile team so code ownership is shared.
- Participates in SAFe Ceremonies: Identifies cross-team dependencies and estimates testing efforts during Planning Interval (PI) Planning. Contributes quality metrics and feedback during daily stand-ups and sprint retrospectives. Helps prepare working software for integrated System Demos at the end of each iteration. Participates in Inspect & Adapt events to resolve quality bottlenecks across the Agile Release Train.
- Promotes SAFe Core Values: Champions alignment, transparency, respect for people, and relentless improvement within their sphere of influence. Cultivates an environment where failure is treated as a learning opportunity.

ESSENTIAL QUALIFICATIONS: A bachelor’s degree in computer science or a relevant discipline and a minimum of four (4) years of related experience in automated and manual software testing. Subject to the response to this competition, an equivalent combination of education, training and experience may be considered.

Written and spoken competence in English is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS: Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas:

- Experience within the public sector




- Experience with Enterprise Agile frameworks, including the Scaled Agile Framework (SAFe)
- Possession of an active Scaled Agile Framework for Teams, known as a Certified SAFe Practitioner (SP), certificate. Note that incumbents without this certification must secure and maintain it as a condition of continued employment.
- Possession of an active and recognized certificate in software testing, such as the International Software Testing Qualifications Board (ISTQB) or the Software Testing Essentials Certification (STEC)
- Experience with Azure DevOps Services
- Experience with Selenium, Cucumber, and/or Katalon Studio for test automation
- Experience with API testing tools such as Postman
- Experience with performance testing and tools like LoadRunner and/or Jmeter
- Knowledge of CI/CD pipelines and best practices
- Experience with Identity and Access Management (IAM) and Identity-as-a-Service (IDaaS) platforms, such as PingOne
- Experience with decentralized identity solutions and approaches utilizing Verifiable Credentials (VCs)
- Experience with SaaS applications
- Experience with Cloud applications

Subject to the response to this competition, candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS: This position may require some travelling within the province, therefore candidates must possess a valid New Brunswick driver’s license.

This position may require limited flexibility in working hours, with occasional weekday evening or weekend work.

Candidates will be required to undergo Criminal History Clearance prior to appointment.

BEHAVIOURAL COMPETENCIES: The successful candidates will possess the following behavioural competencies:

- Analytical Thinking & Judgment
- Client Service Orientation
- Effective Interactive Communication
- Results Orientation
- Teamwork & Cooperation

TECHNICAL COMPETENCIES: The successful candidates will possess the following technical competencies:

- Strong planning and organizing skills.
- Expertise in test automation and manual testing.
- Excellent spoken and written communication skills.
- Ability to adapt with QA technology, software, and applications.

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary: $59,046- $82,576 – Pay Band 4 - Management and Non-Union Pay Plan

We encourage qualified candidates to apply online by September 11, 2026, indicating competition number R85-2026/27-348. In the unlikely event that you experience technical difficulties or are unable to complete your application online, contact People and Culture.

This competition may be used to fill future vacancies at the same level.

We thank all those who apply; however, only those selected for further consideration will be contacted.

Veterans who demonstrate they are among the most qualified, shall be given preference at the time of appointment.

📌 Quality Assurance Analyst (Closed Competition) (New Brunswick)
🏢 Government of New Brunswick
📍 New Brunswick