Crawford, Smith & Swallow is not just another accounting firm. With more than 80 years of experience serving businesses and individuals throughout the Niagara Region, we have built our reputation on strong client relationships, professional expertise, and being a trusted part of the communities we serve.

We are currently looking for an experienced Receptionist / Administrative Assistant to join our team. If you have previous experience working in a public accounting firm and enjoy being part of a busy, professional, client-focused environment, we would like to hear from you.

Position Overview

As our Receptionist / Administrative Assistant, you will be one of the first points of contact for our clients and an important part of the day-to-day operation of the office.

This is more than a traditional reception position. We are looking for someone who already understands the workflow and demands of a public accounting practice, including the importance of deadlines, confidential client information, tax season, client document management, and providing timely support to accounting professionals.

You will be responsible for creating a welcoming and professional experience for our clients while keeping front-office operations organized and supporting our team with a variety of administrative responsibilities.

Key Responsibilities

- Welcome clients and visitors in a friendly, professional, and helpful manner
- Answer, screen, and direct incoming telephone calls promptly and professionally
- Respond to general client inquiries and ensure clients are directed to the appropriate team member
- Receive and organize client documents and ensure they are provided to the appropriate staff member




- Coordinate client document drop-offs and pickups
- Manage incoming and outgoing mail, courier deliveries, emails, and other correspondence
- Assist with scanning, filing, data entry, document preparation, and maintaining client records
- Assist with the preparation, assembly, and distribution of client packages and other documentation
- Schedule client appointments and meetings as required
- Maintain accurate and up-to-date client information within firm systems
- Assist accounting professionals and other administrative team members with day-to-day administrative requirements
- Coordinate with staff across our different office locations to support smooth and consistent office operations
- Order and maintain office supplies
- Maintain an organized, professional, and welcoming reception and office environment
- Participate as a member of the firm's Health and Safety Team
- Maintain strict confidentiality when handling client, financial, and personal information
- Provide additional administrative support as required, particularly during tax season and other high-volume periods

Experience:

- Minimum 4 years of experience in a receptionist and/or administrative experience within a public accounting firm
- Previous experience working directly with accounting-firm clients
- An understanding of accounting-firm workflows, deadlines,



client documentation, and the demands of tax season
- Experience handling confidential financial and personal information
- Knowledge of CaseWare and TaxPrep software an asset
- Excellent verbal and written communication skills
- Strong organizational abilities and exceptional attention to detail
- The ability to manage multiple priorities, interruptions, and deadlines in a busy office environment
- Proficiency in Microsoft Office (Word, Excel, Outlook) and office equipment
- Strong follow-through and the ability to take ownership of assigned responsibilities
- A high school diploma or equivalent; additional education or certification in office administration is considered an asset

What We Offer At Crawford, Smith & Swallow, we recognize the importance of providing our employees with a competitive compensation and benefits package while supporting a positive work environment.

Our employee offerings include

- Competitive compensation
- Comprehensive group benefits, including health, dental, and vision coverage
- Starting at 3 weeks of paid vacation
- Paid health and wellness days
- Paid community volunteering hours
- Shorter Friday hours during the summer months
- Career development and learning opportunities
- A supportive and collaborative team environment
- The opportunity to build a long-term career with an established Niagara accounting firm

Pay: From $42,000.00 per year

Ability to commute/relocate

- Niagara Falls, ON L2E 2M2: reliably commute or plan to relocate before starting work (required)

Experience:
- accounting firm: 4 years (required)

Work Location: In person

📌 Reception/Administrative Assistant (Niagara Falls)
🏢 Crawford, Smith u0026 Swallow
📍 Niagara Falls