BGC Niagara is seeking candidates to carry out the duties of Reception and Customer Service Worker at BGC Niagara – 1 Candidate for our EJ Freeland Centre location at 1555 Garrison Rd, Fort Erie.

Position Overview

The Reception and Customer Service Worker is responsible for the delivery of reception and customer service duties at the assigned location. This position is accountable to the General Manager.

Terms of Employment

- Part time, hourly
- $19.00-$20.00 per hour
- Opening, evening and weekend shifts may be required

Qualifications:
- Two years’ experience in customer service
- Able to provide current Police Clearance with Vulnerable Sector that is obtained within the last 6 months (proof of receipt accepted while awaiting clearance)
- Intermediate First Aid/CPR-C

Deliverables include, but are not exclusive to, the following:
- Provide customer service to members, including registration
- Manage payments, invoices and program service fees
- Register and track participant attendance in member database
- Promptly address all customer inquiries/concerns or relay them to the General Manager
- Maintain relationships in accordance with the Club’s privacy policy

Why Work at the BGC Niagara? As part of Canada’s largest child and youth-serving agency, BGC Niagara is a charitable, community-supported organization dedicated to helping children and youth reach their full potential.

Since 1960, the BGC Niagara has provided a broad spectrum of services for children and youth 0 – 24 years of age, including food,



shelter, transportation, childcare, aquatics, recreation, physical activity, leadership, and life skill programs.

Today, BGC Niagara serves vulnerable children and youth across the Niagara Region. As a leading provider of quality programs for children and youth, BGC Niagara offers transformative experiences that are accessible, reliable, and open to all, with a focus on providing safe places where kids can develop confidence, gain skills, and experience success.

Please send a cover letter and resume to [email protected] by e-mail quoting the job title in the subject line no later than September 13, 2026 @11:00 p.m.

Website: www.bgcn.ca The BGC Niagara is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process.

Information received relating to accommodation measures will be addressed confidentially.

Job Type: Part time

Pay: $19.00-$20.00 per hour

Experience

- Front Desk: 2 years (preferred)

Licence/Certification:
- Vulnerable Sector Check (preferred)
- Intermediate First Aid/CPR-C (preferred)

Work Location: In person

📌 Receptionist (Fort Erie)
🏢 BGC Niagara
📍 Fort Erie