Fixed Operations Manager, Service Manager and General Manager The Parts Manager, under the direction of the Fixed Operations Manager and General Manager, will primarily be responsible for overseeing all aspects of the parts department, ensuring smooth operations and customer satisfaction.

Your role will involve managing inventory, supervising staff, and maintaining strong vendor relationships. Hires, trains, motivates, counsels and monitors the performance of all parts department staff (if applicable) Maintains a balanced inventory consistent with the requirements of the service department, wholesale and customer accounts Establishes pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty Monitors and adjusts inventory to minimize obsolescence Analyzes sales, expenses and inventory monthly to maintain profit goals Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers Works with the service manager to ensure a timely turnaround of parts needed for internal jobs Collaboration with Service Manager to ensure all parts are available for repair jobs.



Provides technical assistance to parts department employees (if applicable) Directs shipping and receiving efforts to ensure timely processing Collaborate with Service Manager to ensure prior day preparation is completed daily.

Develops dealership service and parts pricing plans and recommends suggestions to Fixed Operations Manager or general manager. Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction Handles customer complaints immediately and according to the dealership's guidelines Assists in the collection of past-due accounts Works with service manager to find ways to improve the overall profitability of the dealership Ensure that all staff is attending all training sessions outlined by head office (if applicable) Establishes and maintains valuable working relationships with vocational and technical schools to enhance personnel recruitment activities Collaborate with corporate team and bring forth ideas and suggestions Other training, as needed Minimum of 3 years of experience in automotive parts management Proficiency in Microsoft Office/Excel and computer applications

📌 Regional Service and Parts Manager (Windsor)
🏢 Rafih Auto Group
📍 Windsor