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Account

Manager - Bilingual English and French Location: Hybrid position, serving client in Mississauga, Ontario Travel: Will manage multiple locations. Must be willing to travel up to 50% to sites. The remaining 50% will be working remotely from home.

This Account

Manager will have exposure to a wide range of business activities at SDI and reports to the SVP, Digital Supply Chain Program.

The Account

Manager is responsible for overall client satisfaction on a day-to-day basis, successful and smooth delivery of SDI’s value proposition and the fulfillment of all contractual obligations for assigned client(s). Clients that are considered program accounts will have multiple locations, have complex operating models and are considered strategic to SDI due to growth potential opportunities.

The Account

Manager role serves as the client advocate with SDI corporate and will drive transactional and tactical excellence while also acting a strategic business partner. On the client side, this person leverages their knowledge of procurement, digital supply, inventory management and operations experience to represent SDI as the subject matter expert.

The Account

Manager will interact directly with a diverse team of personal responsible for providing different facets of our value proposition to our customers and insure performance that is best in class across a singular account with multiple site locations.

The Account

Manager will effectively deliver the performance management program to all client employees and be responsible for preparing and facilitating the program’s direction and presenting the program’s KPI’s, milestones, and service delivery to the customer’s management team.

The Account

Manager will function as the primary client interface. The right candidate will be able to capture, interpret and drive continuous improvement of established site metrics and key performance indicators (KPI’s). This role will be responsible for the administration and delivery of services to established service level agreements at the site level.

This person will also insure all local transactional issues such as purchase order and invoice issues are resolved quickly and effectively. On the SDI side, the Account Manager is required to work within a matrix organization to drive stated objectives. As such, this position requires exceptional communication skills and relationship building abilities with leaders across the organization including functional areas such as account management, engineering services, sourcing, procurement, human resources, finance and information technology.

The Account





Manager will have financial management responsibilities for each client and site location requiring the ability to deliver to annual revenue, expense and profit goals. Additionally, this role requires project management experience to control the various innovative projects being delivered at each client location. Such technologies include eCommerce plugins, personalized recommendation engines, advanced analytics services, inventory tracking solutions, custom product builders, chatbots etc. all part of a truly digital supply chain.

Demonstrated ability to champion organizational initiatives across the entire value delivery system – clients, internal operations and site delivery staff.

Business

Strategy – Individual will play a critical role in delivering the strategic vision and goals and ensure execution of all client delivery strategies including inventory management, procurement transactions, continuous improvement and reporting.

The Account

Manager delivers this through effective management of established metrics and KPI’s and identifying site specific areas of improvement.

Financial

Management – Deliver revenue, expense and profit results at or above corporate goals while delivering best in class integrated supply services to the client. Direct site employees to identify innovative client solutions and identify potential current opportunities such as engineering services and POU technology. This role will be responsible to approve all site related expenses such as expense reports, usage and invoices for temporary workers.

Human

Resources – The successful candidate will deliver the performance management program at the site level and insure it is embraced.

Process

Management - Identify metrics, tools, and processes to optimize site activities. Work collaboratively with team members to prioritize and drive implementation.

Cross Functional

Collaboration - Collaborate with functional leaders to establish both short and long-term business objectives. Identify, develop, and manage strategic business relationships to enable attainment of corporate growth strategy, revenue targets, and savings plans.

Continuous

Improvement – This individual will drive continuous improvement and business results through use of six-sigma, standard operating procedures, data analysis, business process re-engineering and new technology implementation where appropriate.



This individual will deliver operational best practices and be instrumental in creating a world‑class integrated supply service delivery organization.

Staff

Management -This individual will work with the SVP of Digital Supply to develop a high-performance client facing team responsible for interfacing with business and internal SDI partners. As the primary liaison between the site resources and corporate headquarters, superior staff management skills are a must. Bachelor’s degree in Supply Chain Management, Engineering, Business, or related field or equivalent work experience ~ Comfort and experience in analyzing data to understand and define program direction, objectives, and measuring results.

Advanced skills in PowerPoint, Excel, and Word, or equivalent office suite. Ability and comfort to develop complete end-to-end customer presentation. ~ End-to-End knowledge of the complete procure-to-pay transactional life cycle from an SAP or similar ERP perspective ~Logistics, Distribution, Supply Chain with some knowledge of indirect materials) ~5+ years of client management experience, including knowledge of sourcing and inventory control of indirect materials ~Must have experience utilizing and defining current technology to deliver client automated visibility to supply and fulfillment, including eCommerce plugins, personalized recommendation engines, advanced analytics services, inventory tracking solutions, custom product builders, chatbots etc. ~ Executive presence, superior presentation skills, comfortable presenting to senior leadership ~ Strong organizational, time management, and people management skills ~ At SDI, we take pride in helping suppliers across North America service their customers effectively in a challenging global marketplace. We are evolving the way business consumers think about their maintenance, repair, and operations (MRO) strategies – the critical supply chain of parts, materials, equipment and consumables necessary to keep facilities operating safely and productively.

We are driven to help companies eliminate waste, minimize their risk exposure and help them to better compete on the world stage. We’ve transformed MRO supply chain management from a cost of doing business to an enabler of great business. We are the inventors of Digital Supply Chain Solutions for MRO.

As advocates for industry change, our mission is to make the process of simplifying and optimizing each client’s MRO supply chain so intuitive, so transparent, so empowering that our clients can achieve the enterprise-wide efficiency, productivity and reliability they demand. If you believe what we believe and are looking for a dynamic, fast-paced environment where your hard work and personal contribution will lead to career advancement and significant earnings growth, we may have a position for you. #

📌 Remote Account Director/Client Services (Mississauga)
🏢 SDI
📍 Mississauga