Role Description This is a part-time remote role for a Remote Live Chat Agent at Number Ten.

The Remote Live Chat

Agent will handle incoming customer inquiries via online chat, provide timely and accurate information, and support visitors navigating the company’s digital platforms.

Responsibilities include responding to questions about services, collecting and documenting customer feedback, escalating complex issues to the appropriate team members, and maintaining a professional and consistent brand voice. The agent will also assist in improving customer experience by identifying common issues, suggesting improvements, and collaborating with internal teams to enhance communication and support processes.

Qualifications

- Strong written communication skills and the ability to respond clearly and professionally in real time through live chat.




- Customer service mindset with skills in active listening, problem-solving, and conflict resolution.
- Comfort with digital tools, chat platforms, and basic troubleshooting for common user issues.
- Ability to multitask, manage multiple conversations simultaneously, and maintain attention to detail.
- Strong time-management skills and the ability to work independently in a remote, part time environment.
- Prior experience in customer support, live chat, or call center roles is beneficial.
- Knowledge or interest in sports, media, or creative agencies is an advantage.
- Reliable internet connection and a quiet, professional workspace suitable for remote work.

📌 Remote Live Chat Agen (Canada)
🏢 Number Ten
📍 Canada