A career that helps you get more out of life. A Long View career helps you get more out of life.

At Long

View, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. And in a recent survey, 90% of Long View team members rated Long View as a good or great place to work! Do you want to work with a team that represents industry-leading capabilities supporting dynamic global organizations?

We are looking for a dynamic and results-focused Manager, Client Success for our Toronto branch who will oversee a key projects service delivery team to enable and ensure the success of highly strategic client projects! This is a stakeholder facing role and requires that you establish and manage processes at a high standard, drive the consulting team to achieve those expectations, and engage effectively with clients to understand and address their needs. Work with the service delivery team to ensure service delivery meets the expectations of our enterprise clients Monitor, control and support service delivery ensuring systems, methodologies and procedures are in place and followed Work with the recruitment team to create accurate job requirements and collaborate throughout the hiring process to achieve successful and high-quality hires Remove barriers and roadblocks to help team members complete their work Facilitate a constructive and supportive quarterly Career Life Planning (CLP) experience Act as the owner of the change and escalation processes, ensuring high levels of performance, reporting accuracy and establishing delivery improvement activities when required Attention to and tracking of timesheets, vacation requests,



and training Manage your team’s utilization and work with the resource management team to meet current project resource demands and plan for future growth in client projects Effective engagement with Account Teams to support client requirements Establish and maintain solid relationships with key clients in order to understand their business and how to best support them 15+ years of experience in a consulting or professional services workplace, with 10 of those years being in a managerial role that included full financial accountability ~ Proven experience in leading IT professional services delivery: managed IT services, business transformation, security, and cloud adoption across all major public cloud providers ~ An understanding of Agile projects, enterprise architecture frameworks (TOGAF, Zachman) ~ Expertise to guide clients through ERP implementations (MS Dynamics 365), from analysis and design to deployment and ongoing improvement ~ Strong financial acumen, with experience managing complex budgets in excess of $8MM annually ~ Passionate about customer satisfaction and service improvement Interesting work – Be part of exciting projects while accessing all the latest technologies Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness Long View’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people.

Through employee resource groups, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment.

📌 Remote Manager Data Management (Toronto)
🏢 Long View Systems
📍 Toronto