Job Overview The General Manager is responsible for overseeing the daily operations of the restaurant, ensuring exceptional guest experiences, maintaining operational standards, leading the management team, and driving overall business performance. The GM is expected to lead by example, maintain accountability across all departments, and create a positive, high-energy work environment.

Responsibilities

Oversee all front-of-house and back-of-house operations

Ensure smooth daily service and maintain high hospitality standards

Monitor cleanliness, organization, and overall restaurant presentation

Ensure compliance with all health, safety, liquor, and company policies

Handle guest concerns professionally and resolve issues promptly

Staff Leadership & Development

Recruit, train, schedule, and supervise staff and management team

Conduct regular staff meetings and performance evaluations

Enforce company policies and maintain workplace accountability

Coach employees to improve service standards and productivity

Manage disciplinary actions, write-ups, and performance improvement plans when necessary

Financial & Administrative Duties

Monitor daily sales, labour costs, and operating expenses

Complete and submit end-of-day (EOD) reports accurately and on time

Manage inventory, ordering, and variance controls

Review voids, comps, discounts, and cash handling procedures

Assist in achieving sales targets and profitability goals

Customer Experience

Maintain a welcoming and energetic atmosphere for guests

Ensure high-quality food, beverage, and service standards

Build relationships with regular guests and community partners

Support promotions, events, sports nights, and special programming

Compliance & Safety





Ensure all employees maintain required certifications (e.g., Smart Serve)

Follow AGCO regulations and company liquor policies

Maintain accurate incident and operational records

Ensure safe workplace practices are followed at all times

Qualifications

Minimum 2–3 years of restaurant or hospitality management experience

Strong leadership and communication skills

Ability to work in a fast-paced environment

Experience managing schedules, labour, inventory, and staff performance

Knowledge of POS systems and restaurant reporting

Smart Serve Certification required

Adaptable availability, including nights, weekends, and holidays

Skills

- Proven experience in restaurant management or hospitality leadership roles
- Strong background in food service, food preparation, cooking, and food safety practices
- Supervising experience with the ability to lead a diverse team effectively
- Excellent customer service skills with a focus on guest satisfaction
- Knowledge of food handling regulations and kitchen operations
- Leadership qualities that inspire teamwork and accountability
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Barista experience or familiarity with beverage service is a plus
- Exceptional communication skills and problem-solving abilities
- Passion for the food industry with a commitment to maintaining high standards of quality and service

The General Manager is expected to maintain professionalism, accountability, and leadership at all times while representing the standards and culture of Captain Hooks.

Work Location: In person

Pay: $60,000.00-$75,000.00 per year

Benefits

- On-site parking
- Paid time off
- Store discount

Work Location: In person

📌 Restaurant General Manager (Whitchurch-Stouffville)
🏢 Captain Hooks Bar u0026 Grill
📍 Whitchurch-Stouffville