About the job RQ00676 - Sr. Solutions Designer - CRM

RQ00676 - Sr. Solutions Designer - CRM

3 days onsite/ 2 days remote (subject to HM's discretion) -Metro Hall, 55 John Street, Toronto, Ontario, M5V 3C6

Must Haves:

- 10+ years Experience developing digital products that comply with accessibility standards and/or best practice s (WCAG 2.x AA, AODA, WAI-ARIA) w hile optimizing accessibility features of the platform (Web, iOS, Android).
- 10+ years Experience integrating secure authentication flows using OpenID Connect (OIDC) with Proof Key for Code Exchange (PKCE) , including implementing authorization code flows in Single Page Applications and ensuring compliance with modern security best practices
- Hands-on experience building scalable Salesforce Lightning Components using modern Web Components to deliver fast, modular, and reusable UI.

Nice to Have:

- Public Sector experience

Qualifications:

- Extensive experience working independently with minimal supervision on application architecture and integration as well as managing architecture diagrams, technical documents, risk assessment, digital accessibility compliance, and QA/UAT feedback.
- Extensive experience in root cause analysis during unanticipated outages by providing troubleshooting and debugging recommendations and support.
- Hands-on experience building scalable Salesforce Lightning Components using modern Web Components to deliver fast, modular, and reusable UI.
- Experience developing and/or maintaining large scale information technology applications and working effectively with a group of multidisciplinary staff in a project team setting including the creation of related documentation as well as relevant training.
- Experience developing digital products that comply with accessibility standards and/or best practices (WCAG 2.x AA, AODA, WAI-ARIA)



while optimizing accessibility features of the platform (Web, iOS, Android).
- Experience integrating secure authentication flows using OpenID Connect (OIDC) with Proof Key for Code Exchange (PKCE) , including implementing authorization code flows in Single Page Applications and ensuring compliance with modern security best practices.
- Post-secondary education in computer science or a related discipline, or the approved equivalent combination of education and/or experience with the ability to provide technical leadership on large scale projects.
- Solid interpersonal skills with ability to effectively communicate with team members and clients regarding technical and business requirements

Assignment of Duties:

- Designing, developing, upgrading, testing, and implementing software components for the central Special Events application used by event organizers and City divisions.
- Contributing to the development and integration of multiple sub-forms into the primary application to support permit applications and event safety submissions.
- Documenting technical specifications, system designs, and integration details related to the application and associated components.
- Troubleshooting and resolving application issues related to system functionality, data integrity, integrations, and user access.
- Collaborating with parallel development resources to ensure consistent implementation and successful integration of all solution components.




- Participating in the planning, estimation, and delivery of development tasks to support evolving program requirements.
- Working with internal stakeholders to ensure the solution meets accessibility, privacy, security, and operational requirements for managing event-related information.
- Supporting improved coordination and information sharing across City divisions through the development of an integrated and user-friendly platform for special events.

The Specialist will be responsible for delivering:
- Configured and deployed Salesforce Experience Cloud components supporting the redesigned 311 interface
- Developed frontend components and user interaction flows, including forms and service request journeys
- Integrated Experience Cloud with Service Cloud backend processes
- Configured user authentication, security, and access models
- Solution architecture inputs
- Configuration and development artifacts
- Completed unit, integration, and system testing support, including issue resolution
- Deployment packages and support for go-live activities
- Post-launch support and stabilization deliverables
- Knowledge transfer documentation and handover to City teams
- Alignment deliverables ensuring compliance with:
- Governance standards
- Accessibility requirements

AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

- $120.20/hr - $144.24/hr Inc.

📌 Sr. Solutions Designer - CRM (Toronto)
🏢 Source Code
📍 Toronto