Client: Supply Ontario

Location: Metro Hall, 55 John Street, Toronto, Ontario, Canada

Work Arrangement: Hybrid –

- Up to 3 days onsite, subject to Hiring Manager’s discretion

Start Date: November 16, 2026

End Date: May 14, 2027

Business Days: 130

Hours: 7.25 hours/day, 5 days/week

Anticipated Duration: 6 months

Potential Extension: 6 months

Public Sector Experience: Preferred

Job Overview

Supply Ontario is seeking a Senior Project Manager/Leader –

- Release Management Consultant with strong expertise in ServiceNow, IT Service Management (ITSM), Digital Product Release Management (DPRM), Release Governance, and enterprise technology environments.

The successful candidate will lead the design, configuration, implementation, integration, governance, and ongoing support of ServiceNow DPRM capabilities while driving improvements to enterprise release management processes.

Must-Have Requirements

- Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.
- Experience designing and implementing integrations using ServiceNow APIs and integration technologies with:
- Digital Product Release Management (DPRM)
- Change Management
- CMDB
- Strategic Portfolio Management (SPM)
- DevOps tools
- CI/CD pipelines
- Other enterprise systems

- Experience establishing and supporting enterprise release governance processes, including:

- Release planning
- Scheduling
- Release calendars
- Risk assessments
- Dependency management
- Deployment coordination
- Post-release reviews

- Knowledge of enterprise technology environments, including:

- Cloud services
- Network infrastructure
- Applications
- Cybersecurity controls
- Telecommunications
- Collaboration platforms
- Information management technologies

- Required Certification: ServiceNow Certified System Administrator (CSA)

Qualifications &

- Experience

- Minimum 7 years of experience consulting on and delivering IT Service Management (ITSM) solutions in large, complex enterprise environments, including process design, implementation, configuration, and operational support.
- Minimum 5 years of hands-on ServiceNow experience, including configuration, customization, administration, and implementation of ITSM modules and platform capabilities.
- Proven experience facilitating stakeholder workshops, conducting business process reviews, and gathering requirements to translate business and operational needs into ServiceNow solution designs and technical configurations.
- Experience assessing current-state processes and developing future-state ITSM operating models, governance frameworks, process improvements, and service management best practices.
- Proven ability to develop and deliver:
- Training materials
- User guides
- Operational procedures
- Knowledge-transfer sessions
- Support documentation

- Excellent written, verbal, facilitation,



and stakeholder engagement skills.
- Demonstrated ability to work independently and collaboratively within diverse, cross-functional project teams.

Technical Capabilities
- Extensive experience configuring, customizing, and administering the ServiceNow platform and ITSM modules.
- Experience implementing and supporting ServiceNow Digital Product Release Management (DPRM) or equivalent Release Management solutions.
- Strong knowledge of ITIL and ITSM best practices, including:
- Incident Management
- Change Enablement
- Release Management
- Problem Management
- Service Request Management
- Configuration Management (CMDB)
- Service Level Management
- Availability Management
- Capacity Management
- IT Service Continuity Management

- Advanced experience configuring and customizing:

- ServiceNow workflows
- Flow Designer
- Business Rules
- Client Scripts
- UI Policies
- Forms
- Notifications
- Approval Processes
- Dashboards
- Reports
- Performance Analytics

- Experience designing and implementing ServiceNow integrations with DPRM, Change Management, CMDB, SPM, DevOps tools, CI/CD pipelines, and other enterprise systems.
- Robust knowledge of Systems Development Lifecycle (SDLC) methodologies, including requirements analysis, solution architecture, design, testing, deployment, release management, and production support.
- Experience establishing and supporting enterprise release governance practices.
- Knowledge of enterprise technology environments, including cloud services, network infrastructure, applications, cybersecurity controls, telecommunications, collaboration platforms, and information management technologies.

Required Certification
- ServiceNow Certified System Administrator (CSA)

Key Deliverables
- Design, configure, and implement the ServiceNow Digital Product Release Management (DPRM) solution, including release workflows, approval processes, governance controls, forms, notifications, and automation.
- Configure and customize ServiceNow capabilities such as Flow Designer, Business Rules, UI Policies, scripts, dashboards, reports, and Performance Analytics.
- Design and implement integrations between DPRM, Change Management, CMDB, SPM, DevOps tools, CI/CD pipelines, and other enterprise systems.
- Develop and maintain release governance artifacts and reporting capabilities, including:
- Release calendars
- Deployment schedules
- Risk and dependency tracking
- Executive dashboards
- Operational reports
- Performance metrics

- Conduct and support solution testing, including:





- Unit testing
- Integration testing
- System testing
- Regression testing
- User Acceptance Testing (UAT)

- Identify, track, and resolve defects to ensure solution quality, stability, and production readiness.
- Prepare and deliver solution documentation, training materials, knowledge-transfer sessions, and operational procedures.
- Assess current-state release management processes and develop future-state recommendations to improve governance, standardization, automation, stakeholder visibility, and alignment with ITIL and enterprise service management best practices.

Key Responsibilities –
- Release Management Consultant

- Lead the design, configuration, customization, implementation, and ongoing support of the ServiceNow DPRM solution.
- Facilitate stakeholder workshops and collaborate with business stakeholders, project teams, product owners, and technical teams to gather requirements and develop scalable ServiceNow solutions.
- Configure, customize, and maintain ServiceNow workflows, Flow Designer, Business Rules, forms, notifications, approval processes, dashboards, reports, and Performance Analytics.
- Design, implement, and support integrations between DPRM, Change Management, CMDB, SPM, DevOps tools, CI/CD pipelines, and other enterprise applications.
- Support the full solution delivery lifecycle, including requirements analysis, solution design, configuration, testing, deployment, release planning, production support, and continuous improvement.
- Establish and support enterprise release governance practices, including release planning, scheduling, calendars, risk assessments, dependency management, deployment coordination, and post-release reviews.
- Develop process documentation, operating procedures, training materials, knowledge-transfer sessions, and user support resources.
- Provide expert advice and recommendations on ITSM, Release Management, governance, and ServiceNow best practices to support organizational objectives and operational excellence.

Additional Terms
- City Work Location: Metro Hall, 55 John Street, Toronto, ON M5V 3C6, 15th Floor
- Hybrid Work Policy: Employees are expected to work a minimum of 3 days per week at the city work location, with the remainder of the week working remotely, in accordance with the City’s Hybrid Work Program.
- Onsite Requirement: Up to 3 days onsite, subject to Hiring Manager’s discretion.
- Public Sector Experience: Preferred.

How to Apply If this opportunity matches your profile and interests you, please send the following mandatory documents:

- Updated Resume in Word format
- Skills Matrix and References
- Expected Hourly Rate
- Visa Status
- LinkedIn ID
- Qualification Matrix

Submission Deadline: Wednesday, September 16, 2026 at 1:00 PM EST Email: [email protected] Please note: Without the mandatory documents, we cannot submit a candidate.

📌 – Project Manager/Leader – Senior (Toronto)
🏢 S M Software Solutions
📍 Toronto