The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment. Responsible for providing support to National Account Managers and customers.

Works with internal customers and a variety of sales teams to facilitate the expansion of the Company’s services. Provides product pricing by consulting the pricing matrix and other resources to determine the appropriate price. Responds promptly and resolves all issues with assigned accounts relating to supply chain problems, ordering issues, pricing, website access, events, etc.

Proactively identifies and drives service level and revenue generating improvements for assigned customers. Facilitates the sales process through project management, tracks open sales orders, issues resolution, fills customer backorders, and provides overall customer service and support. Daily execution of all customer requests, including but not limited to: quote entry, order entry, PODs, SDS when required, order returns, order expediting,



ensuring delivery execution; order status, B/O update communications for assigned Key Account(s).

Provides KPI updates to National Account Managers and Leadership. Shares sales leads with Program Managers. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct customers of the process.

Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees’ career development but does not have hiring/firing authority. Typically requires overnight travel less than 10% of the time.

Technical certification or associate degree may be required in some areas. If you’re looking to play a role in building Canada, consider one of our open opportunities. We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

📌 Sales Support Associate - Associate (Vaughan)
🏢 White Cap
📍 Vaughan