We are seeking an Intermediate Salesforce Engineer to join an established Salesforce Service Cloud product team on a contract basis.

The successful candidate will join an existing agile product squad responsible for maintaining and enhancing multiple features across the organization’s Salesforce Service Cloud platform.

Unlike a fixed-scope implementation project, this team operates as a long-running product team that continuously delivers platform improvements, new capabilities, enhancements, and support for customer-facing systems. The ideal candidate will combine strong hands-on Salesforce development experience with sound technical judgment, independent problem-solving abilities, and excellent cross-functional communication skills.

Key Responsibilities

- Develop, maintain, and enhance features within Salesforce Service Cloud.
- Support multiple feature streams across the Service Cloud environment.
- Evaluate business and technical requirements and determine when to use Salesforce out-of-the-box functionality versus custom development.
- Collaborate with product managers, developers, technical partners, and other squad members.
- Participate in sprint planning, backlog refinement, technical discussions, and other agile ceremonies.
- Troubleshoot and resolve Salesforce platform issues.
- Communicate progress, risks, dependencies, and blockers proactively.
- Contribute to technical documentation and knowledge sharing.
- Support continuous product development rather than a single fixed project initiative.
- Make well-reasoned technical decisions and explain the rationale behind them to technical and non-technical stakeholders.

Required Skills and Experience

- 3–6+ years of hands-on Salesforce development experience.




- Strong experience developing and supporting solutions within Salesforce Service Cloud.
- Solid understanding of Salesforce platform fundamentals.
- Demonstrated ability to assess out-of-the-box Salesforce capabilities versus custom development.
- Experience working within an established agile product squad or long-running product team.
- Strong troubleshooting, debugging, and independent problem-solving skills.
- Ability to communicate credibly about Salesforce architecture and design decisions.
- Excellent written and verbal communication skills.
- Strong cross-functional collaboration and stakeholder-management abilities.
- Ability to work independently without relying on generative AI tools.
- Availability to work Pacific Time hours.

Strong Asset

- Experience or meaningful exposure to Salesforce Agentforce or related agentic Salesforce capabilities.

Communication Expectations Communication is a major success factor for this position. The successful candidate will:

- Communicate clearly and proactively.
- Provide regular updates regarding progress and blockers.
- Collaborate effectively across product squads and technical teams.
- Ask thoughtful questions and raise potential risks early.
- Provide additional context and updates when needed to maintain alignment.

Technical capability alone will not be sufficient. The hiring team is looking for someone who can contribute effectively within a highly collaborative product environment.

Work Environment

- Fully remote.
- Candidates must be available to work Pacific Time hours.
- Cooperative and established agile product squad.
- Ongoing development and enhancement of Salesforce Service Cloud products.

Contract Details
- 6 months Initial contract.
- There is a strong likelihood of extension
- Strong contractors may be considered for longer-term engagement when opportunities are available.

📌 Salesforce Engineer – Service Cloud (Canada)
🏢 TEEMA
📍 Canada