Job Summary

We are seeking a highly organized, professional, and energetic Secretary / Administrative Assistant to join our team.

This position will start in person, with the potential to become partially or fully remote over time depending on performance and the needs of the business.

The role is primarily focused on communicating with customers and supporting day-to-day administrative operations. You will be responsible for answering inquiries by phone, email, Facebook, and Instagram, helping customers with registrations and general questions, organizing information, and making sure all messages are handled quickly and professionally.

Responsibilities

- Respond to customer inquiries by phone, email, Facebook, and Instagram
- Answer questions regarding programs, schedules, locations, pricing, and registrations
- Follow up with potential customers and leads
- Assist customers with the registration process
- Manage and return phone calls professionally
- Organize and respond to emails and social media messages
- Maintain calendars, schedules, and administrative records
- Perform accurate data entry and update customer information
- Organize documents and internal files
- Assist with invoicing, payments, and basic bookkeeping when needed
- Track customer concerns, follow-ups, refunds, and outstanding requests
- Escalate more complex situations to management when required
- Support management with general administrative tasks
- Help maintain a high standard of customer service across all communication channels





Qualifications
- Previous experience in customer service, administration, reception, or a similar role
- Solid verbal and written communication skills
- Comfortable speaking with customers over the phone
- Comfortable using email, Facebook, Instagram, and online messaging platforms
- Strong organizational and time-management skills
- Ability to manage multiple conversations and tasks at once
- Professional, friendly, and patient with customers
- Strong attention to detail
- Comfortable with computers and learning new software
- Familiarity with Microsoft Office and/or Google Workspace
- Experience with invoicing, bookkeeping, or data entry is an asset
- Ability to work independently
- Bilingual English and French strongly preferred

Work Environment This position will begin in person so the candidate can learn our systems, processes, customer service standards, and day-to-day operations.

Once the candidate is fully trained and performing independently, there may be an opportunity to transition into a hybrid or remote work arrangement.

Why Join Us?

Join a fast-growing and energetic team where you will play an important role in customer service, administration, and daily operations. This position is ideal for someone who is organized, communicative, reliable, and interested in growing into a more independent role over time.

Pay: $19.22-$31.15 per hour

Expected hours: 40.0 per week

Advantages

- Casual dress

Work Location: In person

📌 Secretary (Montreal)
🏢 Footie Elite
📍 Montreal