Ontario Centre Queensville, Ontario

Job Summary The Business Systems Analyst (Salesforce/CRM) partners with Product Management, Salesforce teams, and business stakeholders to gather, analyze, and document business and technical requirements. The role translates business objectives into user stories, acceptance criteria, process flows, and solution requirements to support Agile delivery within the Salesforce ecosystem. Working across Sales Cloud, Service Cloud, and Experience Cloud, the analyst ensures requirements are complete, testable, traceable, and aligned with business goals and regulatory standards

Key Responsibilities

Gather, analyze, and document functional and non-functional requirements.

Translate business needs into user stories, acceptance criteria, process flows, and specifications.

Collaborate with product owners, architects, developers, QA teams, and business stakeholders throughout the delivery lifecycle.

Conduct impact assessments, dependency analysis, and release planning activities.

Map business data to Salesforce objects and integrated enterprise systems.

Create and maintain documentation including process maps, data mappings, and functional specifications.

Support sprint planning, backlog refinement, testing, UAT, release readiness, and post-deployment validation.

Define reporting and dashboard requirements while ensuring compliance with healthcare and organizational regulations.

Act as a liaison between business and technical teams to drive successful solution delivery

Skill Requirements

Required Skills





Salesforce & CRM

Salesforce Sales Cloud, Service Cloud, Experience Cloud

Salesforce data model, objects, security model, Flows, validation rules

Reports, dashboards, and CRM configuration

Business Analysis

Requirements gathering and documentation

User stories and acceptance criteria

Process mapping and impact analysis

Traceability and requirements management

Data & Integration

SQL and SOQL

Data mapping and validation

REST/SOAP APIs, Bulk API

Salesforce integrations with Facets, EDR, Snowflake, DocuSign, Five9

Agile & Tools

Agile/Scrum methodologies

Sprint planning and backlog refinement

SDLC knowledge

Microsoft Office and Visio

Soft Skills

Stakeholder management

Facilitation and workshop leadership

Analytical and problem-solving skills

Written and verbal communication

Organization, prioritization, and time management

Other Requirements

Qualifications

Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.

3-5 years of Business Analyst, Systems Analyst, or Product Delivery experience.

Hands-on experience with Salesforce Sales Cloud and/or Service Cloud.

Salesforce certifications, healthcare industry experience, and Agile delivery experience preferred.

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📌 Senior Business Specialist (Queensville)
🏢 HCLTech
📍 Queensville