Step into a pivotal role as a Senior Collections Specialist with a bilingual focus at Vaco by Highspring in the Greater Toronto Area. This position revolves around effectively managing delinquent accounts and utilizing robust negotiation tactics. You will handle a spectrum of complex account situations, ensuring compliance with company policies during resolutions.
Your responsibilities include documenting interactions and assessing risks to balance potential losses effectively. Collaboration is key as you will work alongside various departments and external partners to resolve sensitive matters. Key Responsibilities:
- Manage and resolve complex delinquent accounts
- Handle customer communications respectfully and professionally
- Follow up consistently on account issues
- Assess risk and propose effective solutions
- Document collection activities in accordance with processes Requirements:
- Bilingual proficiency in English and French required
- At least 3 years of experience in collections
- Proven skills in negotiation and conflict resolution
- Willingness to handle sensitive issues with care
- Collaborative teamwork approach Leverage your expertise in collections at Vaco by Highspring, ensuring effective management of diverse and complex accounts.