Transform digital frameworks as a Senior Digital Experience Designer, focusing on IT Services. Influence enterprise solutions and drive user satisfaction through design excellence. In this senior role, you'll bridge the gap between business needs and user expectations, leading the design and engineering of workflows and journeys. Collaborate with various stakeholders to validate design strategies and ensure implementations align with key objectives and usability standards. Key Responsibilities:

- Lead end-to-end experience strategies across portfolios
- Design accessible and high-quality user experiences
- Utilize feedback and data to enhance service adoption
- Conduct interviews and usability testing for insights
- Establish reusable design standards and guidelines

Requirements:

- 7+ years in user experience design
- Proficient in service blueprinting and journey mapping
- Experience with automation and AI tools
- ITIL certification is an asset
- Must be eligible to work in Canada

Leverage your UX expertise to transform user experiences and achieve measurable business outcomes.

📌 Senior Digital Experience Designer (Montreal)
🏢 Jobtailor
📍 Montreal