Lead customer success initiatives as a Senior Gainsight Administrator at Lone Wolf Technologies. Your expertise will shape customer engagement through high-level Gainsight configurations. In this pivotal role, you will partner with the Vice President of Customer Success to lay the groundwork for an advanced Customer Success model.

You will utilize your extensive experience in Gainsight administration to create scalable, automated workflows that improve customer health management. With a focus on Journey Orchestrator and Rules Engine, the ideal candidate will enhance overall customer lifecycle engagement through effective data integrations. Key Responsibilities:

- Act as Gainsight CS's main administrator and configuration expert
- Build and manage automated customer journeys within Journey Orchestrator




- Collaborate on customer journey strategies and Gainsight implementations
- Maintain governance and training standards across the platform
- Integrate Gainsight PX and Skilljar for digital adoption

Requirements:

- 3+ years of hands-on Gainsight administration expertise
- Proven experience in advanced Gainsight configurations
- Familiarity with Salesforce CRM models
- Robust data management and analytical abilities
- Comprehensive understanding of Customer Success workflows

Utilize your Gainsight skills to drive operational success and customer engagement at Lone Wolf Technologies.

📌 Senior Gainsight Administrator Role in Customer Success (Toronto)
🏢 Lwolf
📍 Toronto