Join Simons in Quebec City as a Senior IT Technician, where your technology skills directly influence retail operations. This role focuses on delivering technical support to enhance business continuity. With a background in technical support spanning 5 to 8 years, you will provide critical IT assistance to both corporate and store teams.

You will independently address issues, maintain IT setups, and enhance efficiency in a vibrant retail atmosphere. Your dedication to excellent service and proactive problem-solving will play a key role in ensuring customer satisfaction. Key Responsibilities:

- Apply technical support for user inquiries and issues
- Administer and maintain POS and operational equipment
- Monitor and manage ticketing system for support requests




- Quickly respond to critical incidents and document solutions
- Collaborate across departments to improve support processes

Requirements:

- 5 to 8 years of experience in retail IT support
- College diploma in Computer Science (DEC)
- Proficient with Windows, Microsoft 365, and networking tools
- Strong communication skills in French and English
- Ability to manage multiple priorities and work independently

Apply your technical acumen at Simons to build an efficient and user-friendly retail setting.

📌 Senior IT Technician Role at Simons (Montreal)
🏢 La Maison Simons
📍 Montreal