Senior Manager, SiteReliabilityEngineering(SRE)

Contract to hire for a BANK

Role Overview

We are seeking a hands-on and strategic Senior Manager to lead our Site Reliability Engineering (SRE) , Service Delivery , and Infrastructure Patching teams supporting the Digital Banking Platform. This role is crucial to our mission of providing always-on, secure, and high-performing banking services for millions of customers.

KeyResponsibilities

TechnicalLeadership&IncidentManagement;

- Act as the senior technical escalation point for on‑call teams, diagnosing and resolving complex infrastructure, cloud, and application issues.
- Lead major incident response efforts, ensuring rapid restoration and comprehensive root cause analysis (RCA).
- Collaborate across engineering, platform, and security to troubleshoot issues spanning full‑stack environments (cloud, container, and legacy platforms).
- Maintain high availability and performance of digital banking applications (primarily AWS, OpenShift, Linux, with some legacy WebSphere).
- Champion proactive monitoring, observability, and alerting (e.g., Dynatrace, OpenSearch, Prometheus, Grafana).

SRE&ReliabilityEngineering;

- Define and implement best practices for reliability, scalability, and availability tailored to large‑scale digital banking.
- Continuously improve CI/CD pipelines, release automation, and deployment practices.
- Drive rigorous postmortem analysis and a culture of blameless continuous improvement.
- Optimize for scalability,



redundancy, and resilience—minimizing customer impact from incidents.

Infrastructure&Patching;

- Oversee patching and maintenance for cloud and on‑prem environments (AWS, OpenShift, Red Hat VMs, some WebSphere).
- Ensure zero‑downtime patching strategies and automation to mitigate operational risk and security vulnerabilities.
- Partner with security teams to enforce compliance, harden platforms, and remediate vulnerabilities.

TeamLeadership&ProcessImprovement;

- Lead, mentor, and grow a high‑performing team of 8–10 SREs and service engineers.
- Drive a culture of ownership, operational excellence, and continuous learning.
- Establish and enforce best practices for incident management, operational documentation, and process automation.
- Collaborate with development, infrastructure, and product teams to enhance observability, deployment, and proactive issue detection

RequiredSkills

- Exceptional hands‑on troubleshooting skills in complex, distributed, or high‑availability technical environments.
- Experience in observability, monitoring, and incident management for critical platforms.
- Demonstrated leadership in technical settings—may include leading projects, initiatives, or mentoring teams, even if not previously a formal people manager.
- Excellent communicator, able to translate technical detail for both engineers and executives

Bachelor’s degree in a technical field

📌 Senior Manager, Site Reliability Engineering (SRE) (Toronto)
🏢 Dawninfotek
📍 Toronto