Help redefine customer support for the AI era. Most companies are running support on ticketing systems built in 2007, with AI bolted on as an afterthought. Botpress is the enterprise-grade AI agent platform for customer support — built the other way around.

As the 3rd fastest-growing B2B AI start-up worldwide, we’re displacing legacy platforms like Zendesk at scale — across industries, regions, and thousands of companies worldwide. If you want to build the customer support platform for the AI era, we’re looking for top talent to join us. We’re hiring a Senior Product Designer with a strong emphasis on visual craft, reporting to our Head of UX.

This role is less about research and abstract flows, and more about how Botpress actually looks and feels — polish, hierarchy, motion, and interaction detail across the platform. AI-native products are a current design frontier: the patterns aren’t established yet, and we’re hiring someone who can define them with a level of finish that makes the product feel effortless. We’ll be looking primarily at visual and interaction craft — typography, layout, color, motion, and attention to detail in shipped UI — more than case-study narratives.

Own the visual and interaction design of major product areas end to end, from early concept to shipped detail ~ Set and raise the bar for visual quality across the product — typography, layout, color, motion,



and micro-interactions ~ Contribute to building our design system and maintain visual consistency across the product ~ Design user interfaces and flows that make complex functionality feel simple ~ Create wireframes, mockups, and prototypes to communicate design ideas ~ Iterate quickly based on internal input, usage data, and real-world constraints ~ Participate in user feedback and testing to inform design decisions ~ 4-6 years of experience in product or visual design ~ A strong portfolio demonstrating visual and interaction design in shipped software ~ Comfortable working on complex systems or technical products ~ Detail-oriented, organized, and curious about how users actually experience software ~ Bonus: Experience working with developer tools, AI products, or SaaS platforms ~ Bonus: Experience building or scaling a design system ~ Bonus: Motion design or advanced prototyping skills (e.g.

Bonus: Familiarity with usability testing or user research methods About Botpress We’re building the enterprise-grade AI agent platform for customer support — not by adding AI to old infrastructure, but by building AI-first from day one. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. We operate fully in-office, with a culture that values both technical rigor and shared ambition.

Joining our team means changing how millions of customers interact with the companies they do business with — and building the platform that defines the next era of customer support. ~ 4 weeks of vacation ~ Paid sick and parental leave ~ Comprehensive health, dental, vision, travel, and life insurance ~ A vibrant office community #

📌 Senior Product Designer - User Experience (Montreal)
🏢 Botpress Technologies
📍 Montreal