Embrace your customer service passion remotely with KTI Utility Services Inc. This Call Center Representative role involves handling calls and scheduling utility appointments with precision.

KTI Utility Services Inc. is seeking a dedicated Call Center Representative with a strong customer service background. You will manage inbound and outbound calls while assisting clients with booking and rescheduling essential appointments for water, electric, and gas meter changes.

Your ability to communicate effectively and accurately is crucial for this position in a hybrid work environment.

Key Responsibilities:

- Manage incoming and outgoing customer calls
- Schedule and reschedule appointments for infield technicians
- Troubleshoot appointment issues and provide solutions
- Stay informed about project requirements and policies
- Collaborate with departments to meet customer needs

Requirements:

- One year of call center experience required
- Strong interpersonal and multitasking skills
- Adaptability to thrive in a agile environment
- Post-secondary education is an asset
- Proficiency in MS Office applications

Leverage your call center expertise and interpersonal skills as a key component of the KTI team!

📌 Remote Call Center Representative at KTI (Aurora)
🏢 KTI Utility Services
📍 Aurora