SENIOR TRANSPORTATION OPERATIONS MANAGER / LEAD DISPATCHER

Company: Sarai Trucking Limited

Location: Brampton, Ontario

Position: Full time, On-Site

Compensation: $80,000–$105,000 per year, based on experience, plus performance incentives

Sarai Trucking Limited is seeking a highly experienced and results-driven Senior Transportation Operations Manager / Lead Dispatcher to oversee our daily dispatch and fleet operations.

This is a senior leadership position for someone who understands the trucking business, can effectively lead a dispatch team, manage drivers and customers, and make profitable operational decisions. We are looking for a dependable professional who takes ownership, solves problems quickly, and can help us build a disciplined, efficient, and scalable operation.

Key Responsibilities

- Oversee daily dispatch operations for Canada–USA cross-border freight
- Lead, train, schedule, and hold dispatch staff accountable
- Plan and assign profitable loads while minimizing empty miles and downtime
- Monitor trucks, drivers, appointments, transit times, and hours of service
- Maintain regular communication with drivers, brokers, customers, and internal departments
- Negotiate freight rates and evaluate loads based on revenue, mileage, market conditions, and equipment availability
- Ensure pickup and delivery appointments are completed on time
- Resolve breakdowns, delays, rejected loads, service failures, and other operational emergencies
- Track fleet utilization, revenue per truck, empty-mile percentage, on-time performance, and driver productivity
- Build and maintain strong relationships with direct customers and freight brokers
- Coordinate with safety, maintenance, payroll, and accounting departments
- Improve dispatch procedures, reporting systems, and accountability
- Assist with driver retention, performance management, and disciplinary matters
- Provide ownership with clear daily and weekly operational reports

Required Qualifications





- Minimum 5 years of trucking dispatch or transportation operations experience
- Minimum 2 years of experience leading dispatchers, drivers, or an operations team
- Strong knowledge of Canada–USA cross-border trucking operations
- Proven experience with load planning, rate negotiation, driver management, and customer service
- Strong understanding of hours-of-service regulations and operational compliance
- Ability to manage multiple trucks, drivers, loads, and emergencies simultaneously
- Excellent communication, leadership, organization, and problem-solving skills
- Comfortable using transportation management systems, load boards, GPS tracking, ELD platforms, email, and Microsoft Excel
- Must be dependable, accountable, and able to perform in a fast-paced environment

Preferred Qualifications

- Existing relationships with freight brokers or direct customers
- Experience managing dry-van, reefer, or specialized freight
- Experience developing dispatch teams and operational procedures
- Strong understanding of fleet profitability, cost per mile, revenue per truck, and market rates

What We Offer

- Senior leadership opportunity with a growing trucking company
- Competitive salary based on experience
- Performance-based earning potential
- Stable, full-time employment
- Direct involvement in operational decisions and company growth
- Professional and supportive work environment

How to Apply

Please submit your résumé along with a short explanation answering the following questions:
1. How many trucks and drivers have you managed?
2. How many dispatchers have you supervised?
3. What percentage of your experience involves Canada–USA cross-border freight?
4. Which load boards, TMS platforms, ELD systems, and tracking tools have you used?
5. Give one example of how you improved fleet profitability or reduced empty miles.
6. What compensation range are you seeking?

Only candidates with substantial trucking dispatch and transportation operations experience will be considered.

📌 SENIOR TRANSPORTATION OPERATIONS MANAGER / LEAD DISPATCHER (Brampton)
🏢 SARAI TRUCKING
📍 Brampton