Together, we help people, businesses, and society prosper in good times and be resilient in bad times. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Adaptable work arrangements and a hybrid work model Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12% As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The Senior UX Designer shapes accessible, outcome-driven employee experiences across the IT Services Portfolio, enterprise platforms, and transformation initiatives. Combining experience design, enablement, and transformation architecture, the role translates portfolio priorities, operating model evolution, and user needs into journeys, intelligent workflows, adoption strategies, and measurable service improvements.





Experience Design Specialist Define and lead the experience and enablement strategy for the IT Services Portfolio in alignment with transformation priorities. Engineer simplified services and workflows that reduce friction, improve outcomes, and scale across enterprise platforms, Automation, AIOps, and Digital Workplace solutions. Establish reusable design standards, service patterns, governance practices, and enablement assets that support sustainable transformation.

User Experience Design

Design accessible end-to-end experiences and produce the artefacts required to guide delivery. Ensure solutions meet usability, accessibility, and design quality standards. Collaborate with delivery teams to preserve design intent through implementation.

Conduct interviews, workshops, journey mapping, and usability testing to identify user needs and friction points. Use feedback, behavioral insights, and performance data to validate designs and improve adoption and satisfaction. Partner with business, product, architecture, and delivery leaders to embed user-centered design throughout discovery, prioritization, and delivery. 7+ years of experience in UX, service design, product experience, digital transformation, journey and service engineering, or enterprise enablement. ~ Strong portfolio demonstrating experience strategy,



journey transformation, service blueprinting, intelligent workflow design, and measurable business impact. ~ Experience with enterprise applications, employee experience platforms, automation, AI-enabled services, or digital workplace environments is strongly preferred. ~ ITIL 4 or 5 certification or knowledge of modern IT service management practices is an asset. ~ Proficiency with AI concepts, tools, and AI-enabled service or workflow design is an asset. ~ Business Architecture experience or formal training is an asset. ~ For candidateslocatedin Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country. ~ At Intact, our Value of respect is founded on seeing diversity as a strength.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations).

A copy of applicable policies is available on request. Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits.

📌 Senior UX Designer, Innovation (Calgary)
🏢 Intact FC
📍 Calgary