Transform CIBC’s employee experience as a Senior Consultant, focusing on Service Request Management. Your skills in ServiceNow and access provisioning will enhance service delivery. In this role, you will collaborate with cross-functional teams within CIBC’s Employee Technology Services to clarify and implement project requirements.

You will lead discussions on access provisioning, supporting complex initiatives while ensuring compliance with governance standards. Your contributions will help streamline processes and elevate the employee request experience. Key Responsibilities:

- Facilitate project discussions with stakeholders
- Ensure successful service delivery outcomes
- Apply technical expertise in Identity Management
- Oversee risk and compliance management practices
- Support workflow planning in ServiceNow Requirements:
- Minimum 8 years’ experience in relevant fields
- Proven ability in managing parallel project activities
- Experience in Power BI and Excel analytics
- Robust presentation skills to executives
- Familiarity with compliance and audit needs Enhance how CIBC employees interact with technology through your leadership in service request management.

📌 Service Request Management Senior Consultant (Toronto)
🏢 CIBC
📍 Toronto