Join EDC as a Senior Developer for ServiceNow CSM, where your talent drives innovative customer service solutions in a hybrid work model. Collaborate to enhance workflows and improve service delivery. This role demands a solid foundation in ServiceNow, spanning over 5 years of development experience, where you will spearhead complex solution designs and oversee implementation processes.
Work closely with cross-functional teams to create scalable CSM solutions that align with EDC's goals, while engaging in a culture of inclusion and continuous learning. Key Responsibilities:
- Design and implement ServiceNow CSM case management solutions
- Guide the integration of workflows and playbooks
- Collaborate on scalability and reusability initiatives across teams
- Lead troubleshooting and quality checks on CSM systems
- Participate in code and design reviews for best practices
Requirements:
- Minimum 7 years of software engineering experience
- 5 years of hands-on ServiceNow configuration and support
- Proven skills in agile project delivery
- Strong understanding of integrations and platform governance
- Experience with JavaScript and CI/CD pipelines
Drive innovation and improve customer experiences through your ServiceNow CSM expertise at EDC.