Enhance customer interactions at Staples Japan by becoming a Customer Support Specialist for ServiceOntario. Deliver critical support and streamline essential services in-store. In this position with Staples Canada, you will play a vital role in providing customers with access to government services.

Your primary duties will include assisting customers with various inquiries and transactions, requiring strong problem-solving skills and customer service experience. Enjoy a dynamic retail setting while ensuring compliance with protocols. Key Responsibilities:

- Provide respectful and knowledgeable customer service
- Communicate service options, fees, and eligibility clearly
- Handle escalated interactions and involve leadership when needed
- Train peers and support new associates effectively
- Ensure compliance with privacy and safety protocols

Requirements:

- 1-2 years prior customer service experience
- Strong communication skills across various platforms
- Ability to work in a fast-paced environment
- Proficient in software for data access and reporting
- Bilingualism in English/French is an asset

Become part of a supportive team that prioritizes customer satisfaction and compliance at Staples.

📌 ServiceOntario Customer Support Specialist (Welland)
🏢 Staples
📍 Welland