Experience

- 4-6 years of relevant experience at Salesforce or 2-3 years of relevant experience elsewhere.
- 4-6 years in roles such as technical support, project management, and consulting.

Skills

- Must-Have Skills:
- UAT Testing Experience
- Salesforce Product Experience (preferably Sales Cloud and CPQ/RLM)
- Preferred Skills:
- Familiarity with Salesforce products and UAT Testing Frameworks
- Teachable Skills:
- Mock Data Preparation

Capabilities

- Work proactively on customer issues and resolve them in a timely manner.
- Communicate effectively at both the business and technical levels (written and verbal).
- Work comfortably with stakeholders at the department or division level.
- Juggle multiple issues, set expectations, and prioritize accordingly.
- Research and respond to customer questions.
- Navigate complex situations involving multiple parties.

Familiarity With

- General Business Processes (Sales, Service, Support)
- Business Applications (CRM) and Automation
- Salesforce Core product and features
- Force.com features and capabilities

📌 SFD856 Business Analyst - III (Canada)
🏢 Omega solutions
📍 Canada