Reporting to the Coordinator of IT Service Desk, the Supervisor of IT Infrastructure oversees IT Service Desk operations, after-hours IT Service Desk support, IT Service Management (ITSM) Reporting and Problem Management.

The supervisor leads a high-performing team of Service Desk staff who receive Service Requests and Incident reports, create documented tickets and resolve or escalate tickets when appropriate.

The supervisor supports innovation and continuous improvement of city services and business processes by identifying trends in Service Requests and Incidents and making recommendations for improvement.

The supervisor actively collaborates with peers supporting other city services and departments for collaborative service delivery to shared customers.

As the Supervisor of IT Infrastructure, your duties will include:

- Lead and develop high performing teams and people.
- Supervise IT Infrastructure service delivery.
- Plan and design IT Infrastructure Services.

Your education and qualifications include:

- Bachelor's Degree in management, business, or technology-focused discipline or equivalent education and experience.
- Five years of progressive experience in innovation or technology roles.
- Experience leading, coaching, providing feedback, delegating, recruiting, and developing people is desired.
- Experience with project management and change management methods, practices and procedures.
- Financial management experience including financial planning, budgeting and financial monitoring is desired.
- Experience with project management and change management methods, practices and procedures.




- Financial management experience including financial planning, budgeting and financial monitoring is desired.
- Comprehensive knowledge of infrastructure service delivery.
- Knowledge of modern information technology industry, trends, and applications.
- Excellent written communication skills including the ability to write politically sensitive and confidential material for senior level staff.
- Excellent verbal communication skills, including the ability to communicate with all levels of the organization and with external stakeholders.
- Strong interpersonal skills with the ability to maintain staff morale, foster, develop and maintain effective and positive working relationships with teams, partnerships and alliances.
- Ability to create and promote a healthy and inclusive workplace culture.
- Excellent organizational skills with the ability to be flexible and responsive to changing priorities and circumstances as well as the ability to work on diverse projects simultaneously.
- KEY: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://canalliance.org/en/ at application.

Conditions of employment:

- The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
- A Police Information Check satisfactory to the employer.

📌 Supervisor, IT Infrastructure (Winnipeg)
🏢 City of Winnipeg
📍 Winnipeg