Join Rival Group as a Junior Helpdesk Support in Toronto, where you'll be the first line of tech assistance for employees.

Experience a blend of remote and in-office flexibility. As part of the IT team, you will report to the IT manager and work in a hybrid model. This position is focused on resolving a variety of technical issues while fostering a collaborative environment. You'll be essential in onboarding, supporting devices, and ensuring systems run smoothly, contributing to a positive IT experience. Key Responsibilities:

- Address helpdesk tickets for various tech issues
- Help set up accounts and devices for new employees
- Keep accurate ticketing and asset records
- Document complex issues clearly for escalation
- Manage basic connectivity and security concerns

Requirements:

- 0-2 years experience in IT or helpdesk support
- Basic networking knowledge, including VPNs
- Communicative with a customer-centric mindset
- Organize and document work efficiently
- Eager to learn recent tools and technologies

Drive impactful tech solutions and enhance employee satisfaction at Rival Group.

📌 Tech Support Role at Rival Group (Toronto)
🏢 Rival Technologies
📍 Toronto