Become a pivotal leader in Technical Engineering at Ingram Micro’s Mississauga office, working in a hybrid mode. Your leadership will enhance support operations across Microsoft services. In this Senior Manager role, you will take ownership of Microsoft support partnerships, ensuring accountability through well-defined contracts and operational excellence.
Extensive knowledge of service level agreements, escalation pathways, and vendor management is essential. You'll guide a global technical support team in a dynamic environment. Key Responsibilities:
- Manage end-to-end Microsoft contract processes
- Establish and ensure adherence to vendor SLAs
- Create structured escalation procedures and governance
- Mentor a global team of technical support engineers
- Engage collaboratively with internal and external stakeholders
Requirements:
- Bachelor’s degree in computer science or IT
- 8-10 years in enterprise support and vendor relations
- Minimum 5 years in technical team leadership
- Deep experience with Microsoft support frameworks
- Strong communication and problem-solving skills
Lead the evolution of technical support at Ingram Micro and foster a high-performing team in Mississauga.