Step into a pivotal Technical Lead role at F12, guiding a talented team in delivering exceptional IT services. Leverage your technical and leadership skills in this dynamic workplace. F12 is looking for a Technical Team Lead to enhance service delivery through mentorship and technical support.

This position requires a solid background in IT infrastructure and leadership capabilities, focusing on resolving complex technical issues efficiently while maintaining service excellence. You will act as a key client contact, ensuring seamless system interactions. Key Responsibilities:

- Monitor ticket prioritization and resolution
- Lead and mentor technical team members
- Manage client requests and project scopes
- Provide expertise in escalating technical incidents
- Ensure high-quality client interactions and service delivery

Requirements:

- 3 years in IT infrastructure or support roles
- 1 year in a leadership or management capacity
- Familiarity with cloud service management
- Expertise in technical escalations and troubleshooting
- Strong communication and mentoring abilities

Join F12 as a Technical Team Lead, where innovation and excellence in IT service are our cornerstones.

📌 Technical Lead Role at (Victoria)
🏢 F12.net
📍 Victoria