Fortinet is looking for a project manager working directly with R&D;, Customer Support and Sales team to manage critical pre-sales feature development and post-sales issue resolution related to Fortinet’s key products. In this individual contributor role, you will manage escalations from the field, understand the details of the customer’s new feature requirements and issues, and track projects until a solution is delivered. As a Project Manager, you will: Have previous experience in project management, technical support, software development or QA Hold a bachelor’s degree in computer science, Engineering, or related technical discipline Have prior experience in handling complex customer escalations and working closely with sales and support engineers Possess knowledge of TCP/IP, firewalls, routers, switches, VPN, IPS, Antivirus, Web Filtering, Antispam, etc.

Demonstrate a sense of urgency in responding to field requests, with good judgement on case severity and business impact The Canada base salary range for this full-time position is expected to be between $100,000 - $130,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level.

Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental,



and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups.

Our team culture emphasizes continuous learning, innovation, and a solid commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe #

📌 Technical Project Manager - Pre & Post-Sales Escalations (Burnaby)
🏢 Fortinet
📍 Burnaby