As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily.

Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities protected and their lives moving forward. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other.

As a Technical Writer III, you’ll write customer-focused product documentation that delivers the right content to the right user at the right time. You’ll work closely with other writers, content strategists, product managers, engineers, and product designers to develop a deep understanding of complex products and set the example for best practices in user-centered technical writing. This role is hybrid, requiring 2-3 days per week on-site in our Toronto, Canada office once the development center is established.

Produce high-quality documentation—new features, release notes, API docs, and more—to guide and educate customers. Contribute to and use our writing team’s standards, processes, and best practices. Advise and assist other writers, and participate in collaborative content reviews.





Continuously find ways to integrate AI into our processes to improve quality, drive velocity, and improve both the customer and writer experience. Help define our team’s strategy and vision while also independently managing your own projects. Advocate for the customer in all aspects of your job.

Portfolio of writing samples that clearly communicate technical information in a modern, conversational voice and tone. Excellent writing skills, including thoughtful information hierarchy, great sentence structure, and a conversational yet professional voice. Exceptional audience analysis, written and verbal communication, and problem solving.

Experience exploring a customer’s problem space and addressing their needs through documentation. Curiosity to explore improving authoring workflows and project management processes with AI.

Experience and/or understanding of DITA/XML and structured authoring.

Experience using a technical authoring tool, preferably OxygenXML Editor.

Experience using Git, GitHub, GitLab, BitBucket, or other version control and repository hosting technologies. Dedicated user-centric approach to focus on what the customer needs, not what the system does. Strong grasp of user experience fundamentals.

Bonus Points: Knowledge of and experience writing for the cybersecurity industry.

Experience using a Component Content Management System (CCMS).



Market leader in compensation and equity awards Competitive vacation and holidays for recharge Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities We support veterans and individuals with disabilities through our affirmative action program. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law.

We base all employment decisions–including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs–on valid job requirements. The base salary range for this position in Canada is $100,000 - $165,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.This is Canadian-based employment, and it is expected that all employees maintain legal entitlement to work in Canada.

Applicants selected to move forward in the hiring process are subject to background checks, including but not limited to criminal record, credit, and/or reference checks. #

📌 Technical Writer, Cyber Security Services (Ottawa)
🏢 Crowdstrike
📍 Ottawa