Elevate client engagement as a Client Success Account Coordinator at Carlton One. Play a pivotal role by managing program execution and driving client satisfaction.
As a Client Success Account Coordinator, you will support Client Success Managers in launching client initiatives, resolving queries, and ensuring operational excellence. This position requires a high level of accuracy, strong time management, and effective communication abilities.
You will have the chance to impact how clients experience Carlton One's rewards platform.
Key Responsibilities:
- Assist in the implementation and management of client programs
- Resolve tickets and escalate complex issues to CSMs
- Support daily program management and generate reports
- Facilitate communication with CSM for feedback and improvements
- Stay familiar with Carlton One system features and capabilities
Requirements:
- Proven experience handling multiple projects
- Proficient in Microsoft Office, especially Excel
- Excellent communication and interpersonal skills
- Capable of succeeding in a quick-paced setting
- Attention to detail and strong analytical skills
Make a meaningful impact in client relations and program success with Carlton One.