Elevate HR processes with AI at Manulife as a Testing Lead and Business Analyst. Focus on stakeholder collaboration and thorough testing to streamline People Services enhancements. In this key role at Manulife, you will support the evolution of AI capabilities in HR by leading business analysis and testing initiatives.

By gathering requirements and structuring user stories, you will ensure solutions meet both compliance and colleague need. Your analytical prowess will be vital in identifying improvement areas across delivery processes. Key Responsibilities:

- Document business requirements for AI service enhancements
- Facilitate workshops to unveil stakeholder needs
- Create test scenarios and coordinate user acceptance testing




- Map current and future state workflows for solutions
- Maintain comprehensive testing documentation and plans

Requirements:

- Minimum 3 years in quality assurance and business analysis
- Proven experience in stakeholder management and process mapping
- Familiarity with HR service delivery and employee lifecycles
- Robust written and verbal communication skills
- Experience with Smartsheet or similar tools

Utilize your expertise in AI and testing to foster innovative HR solutions that drive colleague engagement at Manulife.

📌 Testing Lead and AI Business Analyst (Ontario)
🏢 Société Financière Manuvie
📍 Ontario