Tier 2 (or 3) IT Support Technician

We are seeking a super friendly and very experienced tech to help our small business customers with all of their tech needs. You’ll need to be very familiar supporting Macs, some Windows, Google Workspace and MS 365, networking, MDM, printers and more!

About FullTech

FullTech Systems is a Vancouver-based managed IT services provider supporting small and mid-sized organizations with practical, friendly, and reliable technology support.

We help businesses and other growing organizations get more from their technology. We specialize in Mac and mixed-platform environments.

Our clients rely on us because we are responsive, patient and easy to understand. We take technical problems seriously, but we explain them in plain language and aim to make technology feel less stressful for the people using it.

The Role

This is a hands-on support role for someone can handle a variety of work, from day-to-day tech support needs to planning and executing an office move or network setup.

Ideally, you’ll be working at a Tier 2 or 3 level using your expert knowledge to solve complex solutions that have been escalated to you.

While managing your ticket load, you’ll be communicating directly with customers via phone, email or in-person and will participate and sometimes lead meetings.

Example Duties:

· Support users with Microsoft 365, Google Workspace, Outlook, Teams, OneDrive, SharePoint, email, calendars, MFA, password resets, and account access issues

· Configure and support Apple device workflows, including macOS, iOS, Apple Business Manager, MDM, and managed app deployment

· Configure and manage Entra, InTune and Defender, and help assess security threats as necessary





· Manage and execute a deployment project from start to finish

· Help other team members troubleshoot endpoint, network, printer issues

What We're Looking For

· A friendly and patient communicator who can be calm under pressure.

· Someone with excellent troubleshooting skills who can help non-technical users and explain problems clearly without jargon.

· Experience in a helpdesk, MSP, school IT dept, small business IT role, or customer-facing technical support role.

· Experience using and supporting macOS, Windows, Microsoft 365, Google Workspace, printers, Wi-Fi, and common business software.

· Good attention to detail, especially when working with user accounts, access permissions, device setup, and security-related tasks.

· Comfort following checklists and standard procedures and ability to document what you did, what you found, and what still needs attention.

· A service-first mindset. The goal is not just to close tickets, but to leave users feeling supported and confident.

Requirements

· Valid driver's license and ability to travel to client sites around Metro Vancouver.

· Strong written and verbal English communication skills.

· Comfort working with business owners, executives, office managers, teachers, creative professionals, and non-technical staff. Some customer service experience.





· Experience supporting both Mac and Windows users.

· Familiarity with Microsoft 365 and Google Workspace admin tasks.

· Knowledge of Entra ID, MFA, Intune, SharePoint, Teams, OneDrive, and Outlook.

· Networking knowledge, including DHCP, DNS, Wi-Fi, cabling, switches, firewalls, and VPNs.

· Experience with Apple Business Manager, MDM, Jamf, Addigy, Mosyle, or similar tools.

· Experience with ticketing systems, documentation systems, RMM tools, remote support tools, endpoint security tools, or backup platforms.

· Experience doing onsite visits, workstation rollouts, office moves, hardware refreshes, or new employee setups.

· Ability to lift and move typical IT equipment such as desktops, monitors, printers, and network gear.

· Excellent time-management and a positive attitude.

· Legally able to work in Canada.

Why Join FullTech

You will work with a small, practical team that values transparent communication, good documentation, thoughtful solutions, and client relationships.

You get to utilize your broad exposure to real business IT environments.

You’ll have flexibility to manage your own time and daily schedule as required.

Compensation will be based on experience and fit. Please feel free to include your salary expectations when applying.

How to Apply

Send us your Resume AND(+) a Cover Letter telling us about yourself, your interests, and how your technical experience pertains to what we are looking for.

Thank you for taking the time to apply! Be sure to submit the Cover Letter, as well as your Resume (CV).

Pay: $65.00-$75.00 per hour

Expected hours: 20.0 – 35.0 per week

Work Location: Hybrid remote in Vancouver, BC

📌 Tier 2 (or 3) IT Support Technician (Vancouver)
🏢 FullTech Systems
📍 Vancouver