Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.

Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Facilitate a number of Accor and Property Training Programs to colleagues and leaders, including Train the Trainer, Interaction Management, Leadership Orientation, and other courses to promote development and enhance on-the-job skills Work with the Director, People & Culture and the Hotel Leadership Team to evaluate the annual Learning & Development strategies and programming for the hotel Work closely with the Director People & Culture to determine need for new workshops and training programs; aid in the creation and facilitation of these programs Create strong interpersonal relationships that allow for coaching and guidance to supports both leaders and colleague and maintain high levels of engagement in all areas of the Hotel Work with operational department leaders to review all Departmental Job Task Checklists and ensure that the tools are in place for successful departmental onboarding and training; Maintain accurate records of all training activities and participant information; Oversee the colleague performance review program to ensure proper completion of probationary and annual reviews for all colleagues Utilize an online training system to assign mandatory courses to colleagues and leaders, monitor progress,



and track completion Collaborate with Learning & Development Managers in the Region with regular monthly calls to align a regional strategic direction Support with the overall People & Culture operations, other departmental functions, and other duties and travel as required/assigned Previous L&D; experience is an asset. University degree in Hotel/Restaurant Management or related discipline a strong asset Proven track record in needs assessment and facilitation of training programs in driving service excellence results Demonstrated knowledge of Microsoft Office (Outlook, Microsoft teams, PowerPoint, Publisher, Excel, and Word) required Results orientated with the ability to be flexible and to work well under pressure Innovative, creative and willing to take risks and be accountable for successes, near misses and the inevitable, misses!

Ability to analyze data and trends and create strategies for improvement Subsidized staff accommodation provided on-site for full time status employees One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal) Comprehensive advantages package (Medical, Vision & Dental) including extended benefits like; Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability) Visa Requirements We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs.

Our Commitment To

Diversity & Inclusion At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity.

📌 Training Manager - Virtual Content (Lake Louise)
🏢 Fairmont Hotels u0026 Resorts
📍 Lake Louise